ServiceNow Platform Engineer – Automation & AI

Kforce Inc; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Kforce in Saint Louis, MO is seeking an experienced ServiceNow Developer to support the development, enhancement, and optimization of a complex enterprise ServiceNow platform. This role focuses on platform engineering, workflow automation, release management, configuration management, and AI-driven capabilities.

You will design, develop, test, and implement ServiceNow solutions, assist with upgrades and deployment, maintain CMDB/service mapping, and collaborate with cross-functional teams to

Qualifications

• 5+ years of hands-on ServiceNow development and administration experience.
• Strong experience with platform upgrades, code promotion, deployment processes, and platform support.
• Experience with CMDB, CSDM, service mapping, and configuration management practices.
• Experience developing workflow automation solutions within ServiceNow.
• Strong documentation skills, including process documentation, knowledge articles, and testing procedures.
• Excellent communication and collaboration skills.

Responsibilities

• Design, develop, test, and implement ServiceNow solutions, including business rules, client scripts, workflows, custom applications, and platform customizations
• Support platform upgrades through development, testing, remediation activities, and automated testing initiatives
• Assist with code promotion, deployment automation, source control integration, and release management processes
• Develop and maintain capabilities related to configuration management, asset discovery, service mapping, and CMDB initiatives
• Troubleshoot complex platform issues, perform root cause analysis, and implement sustainable solutions
• Enhance workflow automation and AI-driven capabilities to improve operational efficiency and user experience
• Create and maintain technical documentation, testing procedures, deployment guides, and knowledge articles
• Collaborate with cross-functional teams to deliver platform improvements aligned with business and technical objectives

Skills

ServiceNow development

Platform upgrades

Release management

CMDB/CSDM and service mapping

Workflow automation

Documentation

Communication

Job description

Kforce in Saint Louis, MO is seeking an experienced ServiceNow Developer to support the development, enhancement, and optimization of a complex enterprise ServiceNow platform. This role focuses on platform engineering, workflow automation, release management, configuration management, and AI-driven capabilities.

You will design, develop, test, and implement ServiceNow solutions, assist with upgrades and deployment, maintain CMDB/service mapping, and collaborate with cross-functional teams to