ServiceNow Platform Architect Lead

Relha LLC; Charlotte, Northern (NC, KY); Hybrid; USD 125,000 - 153,000; Full time

Job summary

Pacific Life in Charlotte, NC is seeking a ServiceNow Platform Technology Lead to guide the End-User Services team. You will shape the platform architecture, drive scalable integration patterns, and mentor developers to raise the team's technical capability.

You will own the blueprint, enforce upgrade-ready design, and partner with enterprise teams to deliver fast, reliable IT services with a focus on security and performance. This role combines strategic leadership with hands-on implementation.

Qualifications

• 6–10+ years in IT, including 4–6+ years hands-on with ServiceNow.
• Experience implementing multiple ServiceNow modules across an enterprise.
• Deep expertise in platform architecture, ITSM, CMDB/CSDM, integration design, Flow Designer and automation.
• The judgment to say no to a customization, and the communication skills to explain why in a way stakeholders appreciate.
• A mentoring instinct – you measure your success partly by how capable the team around you becomes.

Responsibilities

• Define the technical architecture of the ServiceNow platform and set the standards that every developer and administrator builds against – update set strategy, scoped applications, naming conventions, and integration patterns.
• Lead the architecture for our most complex work, review designs from the development team, and steer toward configuration over customization so we stay upgrade-ready.
• Design integrations that make ServiceNow the system of action – REST and SOAP APIs, MID Server architecture, and event-driven patterns – partnering with middleware and application teams to ensure clean data flow.
• Monitor instance performance and scalability, retire technical debt on purpose, and lead upgrade planning and modernization.
• Provide the platform foundation for self-service, workflow automation, and intelligent support capabilities; mentor developers and integrate architectural clarity into backlog refinement.
• Mentor developers and administrators, bring architectural clarity into backlog refinement and sprint planning, and be the go-to for complex platform issues.

Skills

ServiceNow platform architecture

CMDB / CSDM

Flow Designer / Automation

Scoped applications

Instance performance optimization

Security and access design

ServiceNow Certified System Admin

ServiceNow Certified Application Dev

ServiceNow Certified Implementation IT

ServiceNow Certified Technical Arch

Education

BS degree or equivalent experience

Job description

Pacific Life in Charlotte, NC is seeking a ServiceNow Platform Technology Lead to guide the End-User Services team. You will shape the platform architecture, drive scalable integration patterns, and mentor developers to raise the team's technical capability.

You will own the blueprint, enforce upgrade-ready design, and partner with enterprise teams to deliver fast, reliable IT services with a focus on security and performance. This role combines strategic leadership with hands-on implementation.