ServiceNow Platform Architect - ITSM/CMDB Leader (Hybrid)

Chandra Technologies, Inc

Lansing (MI)

Hybrid

USD 120,000 - 170,000

Full time

43 hours ago

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Job summary

Chandra Technologies, Inc. is seeking an experienced ServiceNow Platform Solutions Architect to lead the design, governance, and strategic direction of our ServiceNow platform and its foundational services for the DTMB OCTO delivery of IT solutions.

You will architect platform solutions, oversee integrations, upgrades, and security, and work with stakeholders to translate business needs into scalable technical outcomes while maintaining a hybrid onsite schedule in Michigan.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.
5+ years of ServiceNow platform experience.
5+ years of architecting and implementing enterprise ServiceNow solutions.
Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
CSA certification.
Strong communication, leadership, and problem-solving skills.
Preferred CTA or CAD certifications and ITIL Foundations.

Responsibilities

Architect ServiceNow platform solutions aligned with DTMB strategic goals.
Lead technical solution design, platform governance, and best practices.
Design and support integrations with enterprise applications and services.
Provide technical support to developers, system administrators, and project teams.
Support platform upgrades, performance optimization, and roadmap planning.
Ensure solutions meet security, compliance, and operational requirements.
Collaborate with stakeholders to translate business needs into technical solutions.