ServiceNow Platform Architect and Strategy Advisor

Tata Consultancy Services; Cincinnati (OH); On-site; USD 80,000 - 180,000; Full time

Job summary

Tata Consultancy Services is seeking a Platform Architect (PA) to advise customers on maximizing the value of their ServiceNow investment in Cincinnati, OH. You will shape platform strategy, define roadmaps, and guide governance to ensure long-term health and scalable adoption.

The role requires deep ServiceNow knowledge, IT governance experience, and the ability to communicate complex concepts to executives while aligning platform decisions with business outcomes.

Qualifications

• Ability to design scalable, secure, high‑performing ServiceNow platform architectures that translate business objectives into sound architectural decisions.
• Proven ability to influence stakeholders across all levels, from working teams to the C‑suite.
• Excellent communication skills to convey complex architectural decisions, risks, and platform direction to diverse audiences.

Responsibilities

• Architectural Advisory: Translate customer business objectives into a coherent platform strategy. Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health & Governance: Lead technical governance discussions to establish frameworks that prevent platform health degradation over time. Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
• Risk Management: Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions. Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership. Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: Demonstrate platform capabilities and guide customers through ServiceNow functionality. Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
• Strategic & Conceptual AI Expertise: Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organizational AI strategy and how to align AI capabilities to business outcomes.

Skills

Technical Architecture

Stakeholder Influence

Communication Skills

Problem Solving

Business Acumen

Roadmapping

ServiceNow Knowledge

Architecture Principles

Workflow Expertise

Certifications Awareness

AI Certifications

Tools

TOGAF

CSDM

CMDB

ServiceNow API

Job description

Tata Consultancy Services is seeking a Platform Architect (PA) to advise customers on maximizing the value of their ServiceNow investment in Cincinnati, OH. You will shape platform strategy, define roadmaps, and guide governance to ensure long-term health and scalable adoption.

The role requires deep ServiceNow knowledge, IT governance experience, and the ability to communicate complex concepts to executives while aligning platform decisions with business outcomes.