ServiceNow Platform Architect

Prism IT Global; Richmond (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

Prism IT Global in Richmond, VA seeks a Senior ServiceNow Architect to lead solution design, architecture reviews, and strategic initiatives across client environments.

You will drive CMDB health, upgrades, and platform-wide solutions, mentoring teams and guiding customers through complex integrations with third-party systems.

The role requires deep ServiceNow knowledge, CTA certification, and a proven track record delivering for large enterprises in a consulting setting.

Qualifications

• 12+ years in Solution Architecture and 5+ years in ServiceNow as Architect.
• Experience on at least two implementation projects, including large customers.
• CTA certification and strong advisory, governance, and roadmap capabilities.

Responsibilities

• Lead solutioning sessions and architecture reviews with clients and teams.
• Drive CMDB health initiatives for completeness, correctness, and compliance.
• Plan upgrades and minimize customization while leveraging out-of-the-box features.
• Develop standards for maintaining ServiceNow health and architecture models.
• Collaborate with customer platform teams to align ServiceNow roadmaps with business goals.

Skills

Solution Architecture

ServiceNow Architect

Implementation Projects

ServiceNow Platform

ServiceNow Products

CMDB Health

Upgrade & Simplification

Standards & Practices

Technical Guidance

Consulting

Platform Health

Solution Strategy

Roadmap Development

Stakeholder Collaboration

CTA Certification

Tools

Update Sets

XMLs

Cloning

Deployments

Job description

• 12+ years of experience in Solution Architecture and at least 5+ years of experience in ServiceNow ecosystem as an Architect.
• At least 2 implementation project experiences, one of which is for large customers.
• Strong knowledge of ServiceNow Platform
• Experience implementing multiple products of ServiceNow.
• Lead CMDB health improvement initiatives focusing on completeness, correctness & compliance
• Experience with upgrades, simplification of customizations. Enable rapid upgrades to new features and innovations that drive new value
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
• Provides technical guidance in platform development and platform- wide solutions
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security)
• Create detailed strategy that is aligned with the client's short- and long-term needs
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
• Ability to solve problems, troubleshoot, manage technical escalations.
• Adhering to best practices, check if our architecture and design decisions align with ServiceNow best practices
• Alignment to out-of-the-box, Ensure we are taking advantage of pre-built capabilities in order to help minimize the amount of customization on the platform
• Experience in migrating between various environments in ServiceNow using Update Sets, XMLs, Cloning, Deployments.
• ServiceNow Certified Technical Architect (CTA)
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
• Provides technical guidance in platform development and platform- wide solutions
• Ability to work in a consulting & advisory role with customer.
• Assesses health (performance, manageability, usability, scalability, upgradability, and security)
• Create detailed strategy that is aligned with the client's short- and long-term needs
• Work closely with the Customer platform team to develop ServiceNow roadmap in alignment with Business objectives and Industry trends
• Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.