ServiceNow Architect

Kyndryl; United States; On-site; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking aSenior ServiceNow Architect to translate business goals into scalable platform strategies and architectures across enterprise programs. The role demands leadership of diverse teams and governance across modules such as ITSM, ITOM, CSM, and HRSD, with a focus on delivering secure, maintainable solutions.

The ideal candidate will mentor architects, developers, and administrators and drive workshops with executive sponsors to shape roadmaps and delivery plans.

Qualifications

• 10+ years of enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Skills

10+ years enterprise IT & ServiceNow

ServiceNow CTA certification

12 CIS certifications on ServiceNow

Lead large-scale ServiceNow projects

Executive communication & stakeholder

Delivery team leadership

ServiceNow architecture & governance

Balance business outcomes & technical

Job description

The Senior ServiceNow Architect will partner with executive stakeholders, enterprise architects, business leaders, process owners, and technical teams to translate business objectives into scalable ServiceNow platform strategies and solution architectures. The architect must be comfortable presenting to a wide range of client personas, from C-suite and business sponsors to platform owners, developers, administrators, and operational teams.

This role requires strong leadership capabilities, including the ability to guide and mentor a large, diverse team of ServiceNow practitioners across architecture, development, configuration, integration, testing, and delivery activities. The architect will be responsible for establishing solution standards, reviewing technical designs, ensuring platform best practices, and maintaining alignment between business outcomes, platform governance, and delivery execution.

The Senior ServiceNow Architect is expected to lead structured discovery and design workshops with executive sponsors, business process owners, platform teams, and technical stakeholders to define outcomes, assess current-state capabilities, and shape scalable future-state ServiceNow solutions.

This includes translating business challenges into ServiceNow capabilities, facilitating alignment across competing priorities, documenting architectural decisions, and ensuring workshop outputs are converted into clear roadmaps, implementation backlogs, and actionable delivery plans.

The Senior ServiceNow Architect is also responsible for establishing and reinforcing platform governance, solution standards, design review practices, and delivery guardrails across large ServiceNow programs. In addition, the architect provides mentorship and technical leadership to a diverse team of ServiceNow practitioners, helping architects, developers, business analysts, and administrators apply best practices, improve delivery quality, reduce technical debt, and build sustainable client capabilities across the platform lifecycle.

Key Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

We are seeking a Senior ServiceNow Architect and an active ServiceNow Certified Technical Architect (CTA) certification. This role will serve as a senior solution leader responsible for shaping, designing, and guiding complex ServiceNow implementations across multiple product domains.

Required Qualifications

• 10+ years of relevant enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Ideal Candidate Profile

The ideal candidate is a highly credible ServiceNow thought leader who can operate equally well in executive strategy discussions and detailed technical design reviews. They bring a strong combination of platform expertise, consulting presence, delivery leadership, and team mentorship, with the ability to influence client direction while maintaining architectural integrity and delivery discipline.

The compensation range for this position in the US is $143,640 to $273,000 based on a full-time schedule.