ServiceNow Platform Administrator — Hybrid (VA/FL)

BRMi; Winchester (VA); Hybrid; USD 110,000 - 134,000; Full time

Benefits offered by this job

Health insurance

401k

Paid Time Off

Educational Assistance

Employer-Paid Life Insurance

Job summary

BRMi is seeking an experienced ServiceNow Platform Administrator to support the administration, operation, maintenance, and ongoing health of the ServiceNow platform. This role ensures stable production and non-production environments while handling configurations, upgrades, integrations, plugins, and governance.

The position collaborates with ServiceNow support teams, engineering groups, and vendors to resolve issues, maintain readiness, and meet security and compliance standards, with hybrid

Qualifications

• Experience with ServiceNow system administration and platform operations.
• Experience administering ServiceNow production and non-production environments.
• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with platform upgrades, releases, patches, hotfixes, and maintenance activities.
• Knowledge of Incident, Problem, Change, and Knowledge Management processes.
• Experience coordinating ServiceNow instance cloning and environment management activities.
• Experience administering ServiceNow integrations, plugins, configurations, and platform features.
• Experience with operational support, incident resolution, escalation management, and vendor coordination.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments.
• Monitor platform health, performance, stability, availability, and operational readiness.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities.
• Ensure platform adherence to established security, compliance, and governance standards.
• Support platform maintenance, patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments.
• Maintain environment consistency and alignment between production and non-production instances.
• Coordinate upgrade preparation, environment validation, testing support, and post-upgrade stabilization activities.
• Manage developer access requests, administrative permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow platform operational support.
• Lead operational reviews with ServiceNow support teams and internal stakeholders.
• Review and track incidents, cases, problem records, change requests, platform advisories, defects, and remediation activities.
• Escalate critical platform issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
• Track platform defects, problem records, support cases, and remediation plans through resolution.
• Participate in platform governance, change reviews, and architecture discussions.

Skills

ServiceNow administration

Platform operations

Security governance

Vendor coordination

Strong communication

Education

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow Integrations

Job description

BRMi is seeking an experienced ServiceNow Platform Administrator to support the administration, operation, maintenance, and ongoing health of the ServiceNow platform. This role ensures stable production and non-production environments while handling configurations, upgrades, integrations, plugins, and governance.

The position collaborates with ServiceNow support teams, engineering groups, and vendors to resolve issues, maintain readiness, and meet security and compliance standards, with hybrid