ServiceNow Developers | Remote Contract

CACI International Inc; Alton (IL); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible time off

Learning resources access

Healthcare benefits

Job summary

Join CACI International Inc as a ServiceNow ITSM Developer to design, implement, and optimize ServiceNow ITSM solutions across modules, catalogs, workflows, and dashboards. You will collaborate with cross‑functional teams, contribute to upgrades, and build intuitive user experiences while ensuring IT service delivery aligns with security requirements.

The role requires hands‑on ITSM configuration, knowledge of SLA management, and a CSA‑level understanding with an active Secret Clearance.

Qualifications

• Hands-on configuration of ITSM modules on ServiceNow.
• Strong understanding of ServiceNow fundamentals and ITSM apps.
• Experience with scripting in ServiceNow and business rules.

Responsibilities

• Design, implement, and optimize ITSM solutions on the ServiceNow platform.
• Develop workflows, catalog items, and fulfillment processes.
• Provide production support, upgrades, and testing participation.
• Create reports, dashboards, and ITSM metrics.

Skills

ServiceNow ITSM development

JavaScript basics

SLA management

UI policies & notifications

CAB participation

Agile ceremonies

Knowledge management

System integration

Executive dashboards

Active Secret Clearance

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow platform

Job description

Job Title: ServiceNow ITSM DeveloperJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

Join our team as a ServiceNow ITSM Developer, where you’ll play a key role in shaping and enhancing our IT Service Management capabilities. In this role, you will design, implement, and optimize ITSM solutions across the ServiceNow platform to improve service delivery, streamline processes, and create intuitive user experiences. If you enjoy solving problems, building efficient workflows, and collaborating with cross-functional teams, this is an exciting opportunity to grow your expertise and make a meaningful impact.

ITSM Application Development & Configuration

• Develop and customize workflows, business rules, UI policies, and notifications.
• Integrate ITSM applications with internal systems and third‑party tools.
• Design user-friendly Service Catalog items and fulfillment workflows.
• Configure catalog variables, variable sets, UI policies, and approval processes.
• Enhance self‑service capabilities and connect catalog items to backend systems.
• Configure auto‑assignment, workload distribution, reminders, and auto‑closure rules.
• Configure and maintain Knowledge Management structures, workflows, and approval processes.
• Create templates, articles, analytics configurations, and feedback mechanisms.
• Develop reports, dashboards, and ITSM performance metrics.
• Build executive-level dashboards and support compliance reporting.
• Troubleshoot and resolve ITSM application issues.
• Provide production support and participate in upgrades, patches, and testing.
• Document configurations, designs, and procedures.
• Participate in CAB meetings and Agile ceremonies.
• Provide knowledge transfer to operational teams.

ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – ITSM or equivalent hands‑on experience
• Strong understanding of ServiceNow fundamentals and ITSM applications
• Basic JavaScript for business rules and client scripts
• Knowledge of SLA management, notifications, UI/data policies, and ACLs
• 1–3 years of ServiceNow platform experience
• ~ Hands‑on configuration of ITSM modules
• ~ Understanding of IT service delivery and support models
• ~ Exposure to scripting within ServiceNow
• ~ Bachelor’s degree or equivalent experience
• ~ Active Secret Clearance

Customer-service mindset and attention to user experience

• Collaborative team player with a process‑improvement mindset
• Additional ServiceNow certifications (e.g., CAD, advanced ITSM certs)
• Experience with Virtual Agent, chatbot development, and IntegrationHub
• Experience with ServiceNow Mobile apps
• Familiarity with accessibility and UI/UX best practices

As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.