ServiceNow ITSM Developer

Avance Consulting; Richardson (TX); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Avance Consulting is seeking a ServiceNow expert for a permanent role in Richardson, TX. You will drive ITSM modules including incident, problem, and change management, and contribute to platform development and integrations.

Assess platform capabilities, recommend OOTB solutions, and troubleshoot complex issues within an Agile environment. Strong scripting and workflow knowledge are essential for success.

Formación

• Experience with ServiceNow ITSM modules including Incident, Problem, and Change.
• Strong knowledge of platform capabilities, customization, configuration, and workflow development.
• Hands-on ServiceNow development, integrations, scripting, troubleshooting, and customization.
• Ability to assess platform options and distinguish OOTB from customizations.
• Analytical problem solving with troubleshooting experience.
• Experience delivering in an Agile environment.

Conocimientos

ServiceNow ITSM

Incident Management

Problem Management

Change Management

Service Catalog Development

Knowledge Management

ServiceNow Platform

ServiceNow Development

Platform Assessment

Troubleshooting & Analysis

Agile Delivery

Descripción del empleo

Job Type: Permanent

Job Description:

Required Skill and Experience:

• ServiceNow ITSM: Incident Management, Problem Management, Change Management, Service Catalog Development, and Knowledge Management.
• ServiceNow Platform: Strong understanding of core platform capabilities, customization, configuration, and workflow development.
• ServiceNow Development: Hands-on experience in ServiceNow development, integrations, scripting, troubleshooting, and customization.
• Platform Assessment: Ability to identify and recommend Out-of-the-Box (OOTB) functionality versus customizations.
• Troubleshooting & Analysis: Strong investigative, analytical, and problem-solving skills.
• Experience working within an Agile delivery environment.