ServiceNow ITOM Transformation Lead - Hybrid

EY; Orlando (FL); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Flexibility in vacation policy

401(k) plans and paid time off

Medical and dental benefits

Job summary

EY is looking for a ServiceNow Consulting Manager to lead ServiceNow Transformation teams, ensuring high-quality solutions from planning to execution. This role requires 4–6 years of relevant experience in ServiceNow ITOM/CMDB projects and an ability to build client relationships. As a client-visible leader, you will manage and mentor a multi-disciplinary team to deliver tailored solutions.

This position offers a comprehensive benefits package, including competitive salaries that range from $142,600 to $261,500 annually. EY promotes a hybrid work model requiring in-person collaboration 40–60% of the time.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• 5+ years of Big‑4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams, managing end‑to‑end delivery.
• Build client relationships and guide teams.
• Mentor a multi‑disciplinary team of 5–10+ resources.

Skills

Business acumen

Executive communication

Agile delivery

Conflict resolution

Teamwork

Education

Bachelor's degree in Computer Science or related field

Job description

EY is looking for a ServiceNow Consulting Manager to lead ServiceNow Transformation teams, ensuring high-quality solutions from planning to execution. This role requires 4–6 years of relevant experience in ServiceNow ITOM/CMDB projects and an ability to build client relationships. As a client-visible leader, you will manage and mentor a multi-disciplinary team to deliver tailored solutions.

This position offers a comprehensive benefits package, including competitive salaries that range from $142,600 to $261,500 annually. EY promotes a hybrid work model requiring in-person collaboration 40–60% of the time.