ServiceNow ITOM SME VMWARE

Delan Associates, Inc; Juno Beach (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Doist seeks a ServiceNow ITOM SME to optimize event management for VMware and wireless monitoring infrastructure. You will configure ServiceNow Event Management integrations for ScienceLogic-monitored systems and implement correlation, aggregation, and deduplication rules.

You will drive automated incident workflows, bind alerts to CMDB, and ensure end-to-end visibility with ScienceLogic and Splunk. You’ll support testing, deployment, and documentation.

Qualifications

• Experience configuring ServiceNow Event Management integrations.
• Ability to implement correlation, aggregation, and deduplication rules.
• Familiarity with binding alerts to CMDB and service impact visibility.

Responsibilities

• Configure ServiceNow Event Management integrations for VMware & Wireless Monitoring.
• Implement automated incident creation, assignment, notification, and escalation workflows.
• Validate event processing and alert lifecycle across monitoring integrations.
• Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
• Support operational reporting, dashboards, and service health views.
• Maintain technical documentation and operational support procedures.

Skills

ServiceNow ITOM

Event Management

Monitoring integrations

Incident management

Tools

ScienceLogic

Splunk

Job description

ServiceNow ITOM SME (VMware & Wireless Monitoring Support)

• Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure.
• Implement correlation, aggregation, suppression, and deduplication rules based on client requirements.
• Configure alert-to-CMDB binding and service impact visibility.
• Implement automated incident creation, assignment, notification, and escalation workflows.
• Validate event processing and alert lifecycle management across monitoring integrations.
• Support operational reporting, dashboards, and service health views.
• Troubleshoot event ingestion, alert generation, and integration issues.
• Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
• Support user acceptance testing, production deployment, and operational readiness activities.
• Maintain technical documentation and operational support procedures.