ServiceNow ITOM Developer

Kforce Inc; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Kforce has a client in New York, NY seeking a ServiceNow ITOM Developer to enhance enterprise ServiceNow capabilities, focusing on event management, alert correlation, and monitoring integrations.

The ideal candidate will develop dashboards, optimize event rules, and collaborate with IT operations and ITSM teams to reduce alert fatigue while delivering actionable visibility.

Qualifications

• Experience developing and configuring ServiceNow solutions.
• Strong ITOM, Event Management, and monitoring expertise.
• Proven ability to design dashboards and reports.
• Experience building integrations with monitoring tools.
• Excellent documentation and communication skills.

Responsibilities

• Assess and enhance existing ServiceNow Event Management configurations and capabilities.
• Configure, develop, and optimize event rules, alert correlation, and filtering logic.
• Analyze monitoring and operational workflows to identify opportunities for automation and improvement.
• Design and build operational dashboards, reports, and performance metrics.
• Configure integrations between ServiceNow and enterprise monitoring platforms.
• Troubleshoot ServiceNow configuration, integration, and data flow issues.
• Collaborate with IT operations, ITSM teams, and technical stakeholders to gather requirements and implement solutions.
• Reduce non-actionable alerts and improve operational visibility across the environment.
• Document technical solutions, configuration changes, and implementation recommendations.
• Support testing, validation, and deployment of platform enhancements.
• Provide knowledge transfer and operational handoff documentation.

Skills

ServiceNow

ITOM

Event Management

Dashboard development

Integrations

Tools

Splunk

SolarWinds

Dynatrace

AppDynamics

LogicMonitor

SCOM

Discovery

Service Mapping

CMDB

Job description

Responsibilities

Kforce has a client that is seeking a ServiceNow ITOM Developer in New York, NY. Summary: We are seeking a ServiceNow Developer with strong experience in Monitoring, Event Management, and IT Operations Management (ITOM) to help optimize and enhance enterprise ServiceNow capabilities. This role will focus on event management, alert correlation, monitoring integrations, dashboard development, and operational visibility improvements. The ideal candidate has hands‑on experience configuring and developing within ServiceNow and enjoys collaborating with operations teams to improve monitoring effectiveness, reduce alert fatigue, and drive operational excellence. Duties:

• Assess and enhance existing ServiceNow Event Management configurations and capabilities
• Configure, develop, and optimize event rules, alert correlation, and filtering logic
• Analyze monitoring and operational workflows to identify opportunities for automation and improvement
• Design and build operational dashboards, reports, and performance metrics
• Configure integrations between ServiceNow and enterprise monitoring platforms
• Troubleshoot ServiceNow configuration, integration, and data flow issues
• Collaborate with IT operations, ITSM teams, and technical stakeholders to gather requirements and implement solutions
• Reduce non-actionable alerts and improve operational visibility across the environment
• Document technical solutions, configuration changes, and implementation recommendations
• Support testing, validation, and deployment of platform enhancements
• Provide knowledge transfer and operational handoff documentation

Requirements

• Experience developing and configuring solutions within ServiceNow
• Strong experience with ServiceNow ITSM and/or ITOM
• Hands‑on experience with ServiceNow Event Management
• Experience in creating and maintaining event rules, alerts, and correlation logic
• Experience building ServiceNow dashboards and operational reporting
• Experience troubleshooting ServiceNow configurations and integrations
• Understanding of integrations between ServiceNow and monitoring or operational tools
• Strong analytical and problem‑solving skills
• Excellent communication and documentation abilities
• Ability to work independently while collaborating with cross‑functional teams

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or CIS-ITOM
• Experience with ServiceNow ITOM Event Management
• Experience implementing alert correlation and noise‑reduction strategies
• Experience integrating ServiceNow with enterprise monitoring solutions such as Splunk, SolarWinds, Dynatrace, AppDynamics, LogicMonitor, SCOM, or similar platforms
• Experience with Discovery, Service Mapping, and CMDB
• Knowledge of incident, major incident, problem, and event management processes
• Familiarity with ITIL frameworks and operational best practices

Ideal Candidate

Ideal Candidate: You are a hands‑on ServiceNow professional who has worked closely with IT operations and monitoring teams. You understand how events become alerts, how alerts become incidents, and how proper correlation and filtering can significantly improve operational efficiency. You enjoy solving complex technical problems and building solutions that provide meaningful operational insights while reducing unnecessary noise.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.