Servicenow ITOM/CMDB Solution Architect

Inherent Technologies; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Inherent Technologies in San Jose, CA is seeking a hands-on ServiceNow CMDB/CSDM & ITAM Solution Architect to lead design and governance across ITSM, ITOM, and ITAM. The role requires deep expertise in CMDB, Discovery, and CSDM, with strong leadership to drive HAM/SAM programs and architecture decisions that deliver measurable business value.

The candidate will design scalable CMDB models, guide technical teams, and work directly with clients to ensure alignment between configuration items,

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 8–12 years of total IT experience with minimum 8 years hands-on ServiceNow.
• Proven experience delivering enterprise-scale ServiceNow implementations.
• Strong hands-on expertise in CMDB design, Discovery, Service Mapping, CSDM, HAM, and SAM.
• Experience in ITSM and ITOM; capable of CI relationships modeling.
• Ability to lead architecture discussions and mentor delivery teams.

Responsibilities

• Design and govern the ServiceNow ecosystem across ITSM, ITOM, and ITAM.
• Define scalable architecture, best practices, and deployment standards.
• Lead CMDB, CSDM, HAM, and SAM initiatives and governance.
• Configure Discovery, Service Mapping, and IRE; ensure data quality and lifecycle management.
• Develop integrations with external systems and ensure security/compliance.
• Mentor developers, admins, and project teams; drive go-live activities.

Skills

CMDB Design & Governance

Discovery

Service Mapping

CSDM

HAM

SAM

ITSM

ITOM

Architectural Leadership

Education

Bachelor's Degree in Computer Science/IT/Engineering

Tools

ServiceNow

Discovery

Service Mapping

IRE (Identification & Reconciliation Engine)

Job description

Position: Servicenow ITOM/CMDB Solution Architect

Location: San Jose, CA***

ONSITE***

Duration: 1 Years

Looking for Hands-on ServiceNow CMDB/CSDM & ITAM Solution Architect rather than a consultant who only provides recommendations.

Job Title

ServiceNow CMDB, CSDM & ITAM Solution Architect

Position Summary

We are seeking an experienced ServiceNow CMDB, CSDM & ITAM Solution Architect to lead the design, implementation, and governance of the ServiceNow platform across ITSM, ITOM, and ITAM. This is a hands‑on architecture and delivery role responsible for establishing scalable CMDB and CSDM models, driving Hardware Asset Management (HAM) and Software Asset Management (SAM) programs, and ensuring alignment between configuration items, business services, technical services, and applications.

The ideal candidate will possess deep expertise in ServiceNow platform architecture, CMDB, Discovery, Service Mapping, CSDM, HAM, and SAM, with the ability to work directly with clients, guide technical teams, and make architectural decisions that deliver measurable business value.

Key Responsibilities

ServiceNow Platform Architecture:

• Design and govern the ServiceNow ecosystem across ITSM, ITOM, and ITAM modules.
• Define scalable architecture, best practices, and implementation standards for ServiceNow deployments.
• Ensure alignment between CMDB, Asset Management, Discovery, Service Mapping, and operational processes.
• Lead platform design decisions and provide technical leadership throughout project lifecycles.

CMDB & CSDM Leadership:

• Design and maintain enterprise CMDB architecture, data models, class structures, and CI relationships.
• Drive implementation and adoption of the Common Service Data Model (CSDM).
• Establish governance processes for CMDB data quality, reconciliation, normalization, and lifecycle management.
• Configure and optimize Discovery, Service Mapping, Identification & Reconciliation Engine (IRE), and related CMDB capabilities.
• Define application, service, and infrastructure modeling strategies that support IT operations and business outcomes.

Hardware Asset Management (HAM):

• Lead end-to-end Hardware Asset Management implementations.
• Design and manage asset lifecycle processes including procurement, receiving, deployment, inventory management, refresh, retirement, and disposal.
• Ensure asset and CMDB alignment to provide accurate visibility and compliance reporting.
• Develop governance processes to improve asset tracking and operational efficiency.

Software Asset Management (SAM):

• Lead Software Asset Management initiatives including software discovery, entitlement management, license compliance, and renewals.
• Design optimization strategies for software utilization and cost reduction.
• Implement software normalization, reclamation, compliance monitoring, and vendor management processes.
• Partner with stakeholders to manage audit readiness and software governance.

Technical Delivery & Integrations:

• Develop, review, and troubleshoot ServiceNow scripts including Business Rules, Script Includes, Flow Designer, Integrations, and Automation solutions.
• Design and implement integrations between ServiceNow and external enterprise systems.
• Ensure adherence to coding standards, performance best practices, and security requirements.
• Support platform upgrades, enhancements, and continuous improvement initiatives.

Client & Team Leadership:

• Work directly with business stakeholders, IT leadership, and clients to gather requirements and define solutions.
• Translate complex technical concepts into clear business language and architectural decisions.
• Facilitate architecture workshops, solution reviews, and governance discussions.
• Mentor developers, administrators, and implementation teams on best practices and platform standards.
• Provide leadership during project planning, design, implementation, and go-live activities.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

8-12 Years Of Total IT Experience.

Minimum 8 years of hands-on ServiceNow experience.

Proven Experience Delivering Enterprise-scale ServiceNow Implementations.

Strong hands-on expertise in:

• CMDB Design & Governance
• Discovery
• Service Mapping
• CSDM
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• ITSM
• ITOM

Experience designing configuration item hierarchies, service models, application models, and CI relationships.