Technical Consultant-ServiceNow IT Operations Management (ITOM)

Sigital; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote FTE work

Healthcare benefits

401K plan

Specialist partner team

Job summary

Sigital is seeking an experienced ServiceNow technical consultant focused on ITOM implementations to join our team in the US. This hands-on role leads technical implementations, guides customers through solutions, and collaborates with the project team to deliver successful engagements.

Required certifications include ServiceNow CIS - Discovery and CMDB Fundamentals, with additional CIS for Event Management, Service Mapping, and Inventory and Management preferred.

Qualifications

• Two+ years of ServiceNow ITOM consulting with successful ITOM projects.
• Strong IT infra knowledge; Windows/Linux and networking troubleshooting.
• ServiceNow CIS - Discovery required
• CMDB Fundamentals required
• Event Management CIS and Service Mapping CIS desired
• Inventory and Certificate Management CIS desired
• Solid understanding of ServiceNow functions and best practices.
• Knowledge of Agile and writing user stories.
• Excellent interpersonal and client-facing skills; diverse teams.
• Proven team player and strong communication, both written and verbal.
• US citizen and located in the US

Responsibilities

• Lead implementation of ServiceNow ITOM and CMDB solutions including configuring and workflow design and implementation.
• Guide the to-be processes in partnership with project team members and industry partners.
• Lead clients in leveraging ServiceNow capabilities and improving processes.
• Serve as liaison between client and technical implementation team.
• Lead presentations of design concepts and demos; work in Agile-Scrum with epics and user stories.
• Ensure deliverables are high quality, timely, and provide valued outcomes.
• Contribute to best practices and standards; drive improvement of methodologies.

Skills

ServiceNow ITOM

CMDB Fundamentals

Event Management

Service Mapping

Discovery

Inventory Management

Agile / Scrum

Communication Skills

Client Engagement

US Citizenship

Job description

Sigital is seeking an experienced, ServiceNow technical consultant with a focus on implementations in the IT Operations Management (ITOM) line of applications to join our team. This is a hands-on role capable of leading technical implementations to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers through understanding technical solutions to their business requirements. Experience delivering solutions with other ServiceNow applications is a plus.

Job Responsibilities

• Lead implementation of ServiceNow ITOM and CMDB solutions including configuring and workflow design and implementation.
• Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
• Serve as a liaison between client and technical implementation team
• Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in Agile-Scrum framework by writing epics and user stories.
• Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Qualifications

• The qualified candidate will have a minimum of two + years of recent technical experience as a ServiceNow ITOM technical consultant as well as demonstrable experience with successfully delivering customer implementations of ServiceNow IT Operations Management applications.
• Must have a strong understanding of IT infrastructure, including troubleshooting Windows/Linux server and network issues.
• ServiceNow Certified Implementation Specialist- Discovery- Required
• ServiceNow Configuration Management Database (CMDB) Fundamentals- Required
• ServiceNow Certified Implementation Specialist- Event Management- Desired
• ServiceNow Certified Implementation Specialist- Service Mapping- Desired
• ServiceNow Certificate Inventory and Management- Desired
• Strong understanding of ServiceNow functions, processes, and best practices.
• Knowledge and experience in Agile methodology, including creation of user stories.
• Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
• Proven team player and team builder.
• Excellent communication skills, both written and verbal
• Must be a US Citizen and located in the US

What Sigital offers:

• Remote FTE work
• Healthcare benefits
• 401K plan
• Working for a great ServiceNow Specialist Partner team