ServiceNow IT Solutions Engineer II

Amazon; Austin (TX); On-site; USD 115,800 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Sign-on payments

RSUs

Job summary

Amazon in Austin, TX, is seeking an experienced ServiceNow Administrator to manage ITBM administration, workflows, data management and automation across OpsTech Solutions. You will collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions and drive process improvements for faster, higher quality IT service delivery.

You will work with technical and non-technical stakeholders, coordinate release upgrades, mentor teammates, and help grow a world-class

Qualifications

• 3+ years of IT implementation experience.
• Bachelor's degree in Information Technology, MIS, CS or equivalent work experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Oversee ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Skills

IT implementation experience

ServiceNow administration

Agile methodologies

Scripting (Perl/Python/JavaScript)

REST/SOAP integrations

Education

Bachelor's degree in Information Technology, MIS, CS or equivalent

Tools

ServiceNow platform

Job description

Amazon in Austin, TX, is seeking an experienced ServiceNow Administrator to manage ITBM administration, workflows, data management and automation across OpsTech Solutions. You will collaborate with cross-functional teams to translate business needs into scalable ServiceNow solutions and drive process improvements for faster, higher quality IT service delivery.

You will work with technical and non-technical stakeholders, coordinate release upgrades, mentor teammates, and help grow a world-class