Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Amazon; Austin (TX); On-site; USD 135,500 - 183,300; Full time

Benefits offered by this job

Medical coverage

Parental leave

PTO

401(k) Plan

Job summary

Amazon.com Services LLC in Austin, TX, is seeking a ServiceNow Administrator/Developer to lead ITSM/ITBM initiatives, manage upgrades, and coordinate cross-functional efforts to deliver scalable IT services.

The role requires CSA and CAD certifications and 6+ years of ServiceNow experience, with strong emphasis on ITBM/ITSM, REST APIs, and data reporting. Familiarity with Agile practices and SQL/Power Query is a plus.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or related discipline or equivalent.
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• 6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests, issues, and planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design and estimating activities in ServiceNow IT Business Management.

Skills

ServiceNow

ITSM

HAM

CSA

CAD

JavaScript

REST APIs

Data reporting

Agile

Education

Bachelor's degree

Tools

SQL

Power Query

Python

Job description

About the Role

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world‑class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high‑quality, fast‑resolution customer experience. Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.

Key Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests, issues, and planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design and estimating activities in ServiceNow IT Business Management.

Employee Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
• Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• 6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Preferred Qualifications

• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Experience in HTML, CSS, or JavaScript
• Experience in building financial and operational reports/data sets that inform business decision‑making, or experience working with large‑scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
• Experience working with REST API based services, or experience with REST web services, XML, JSON
• Experience building features in ServiceNow ITSM and HAM modules, and building system integrations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company: Amazon.com Services LLC
Location: USA, TX, Austin
Salary Range: 135,500 - 183,300 USD annually
Job ID: A10416614