ServiceNow IT/OT Asset Management Leader

EY; Westlake Village (CA); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off

EY Paid Holidays

Job summary

EY is seeking a ServiceNow Consulting Manager to lead IT/OM Asset Management engagements across US clients. You will guide multi-disciplinary teams, shape asset management roadmaps, and drive complex implementations with a focus on quality, risk, and stakeholder alignment.

The role requires deep ServiceNow expertise, prior Big-4 consulting experience, and strong executive communication. A hybrid work model is offered, with travel as needed and opportunities to influence client outcomes.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, no less than 4–6 years of relevant ServiceNow IT/OM Asset Management project experience.
• ServiceNow CSA or CAD certification.
• Two of the following certifications: Hardware Asset Management, Software Asset Management, Data Foundations.

Responsibilities

• Play a client-visible leadership role, motivating and developing your team and establishing new client relationships.
• Identify and define user requirements with a focus on UI across mobile, web, and tablet platforms.
• Engage in coding, programming, and creating specifications to deliver development services.
• Lead management and delivery of processes, solutions, and projects with emphasis on quality and risk.
• Engage regularly with external clients, participate in working sessions, and lead workstreams from planning to closure.
• Develop solutions to complex problems, suggest policy changes, and establish procedures impacting your area.
• Provide direction and feedback to team members to ensure task completion.

Skills

Engagement leadership

Client relationship mgmt

ServiceNow IT/OM Asset Mgmt

Team leadership

Business acumen

Requirements workshops

Waterfall & Agile

Pre-sales support

Deliverables

AI capabilities in ServiceNow

OT/IoT asset platforms

CMDB/ITOM to ITSM integration

Armis experience

Executive communication

Education

Bachelor's degree in CS or related

ServiceNow CSA or CAD

Implementation Specialist – Hardware Asset Management

Implementation Specialist – Software Asset Management

Implementation Specialist – Data Foundations

5+ years of Big-4 consulting experience

Job description

EY is seeking a ServiceNow Consulting Manager to lead IT/OM Asset Management engagements across US clients. You will guide multi-disciplinary teams, shape asset management roadmaps, and drive complex implementations with a focus on quality, risk, and stakeholder alignment.

The role requires deep ServiceNow expertise, prior Big-4 consulting experience, and strong executive communication. A hybrid work model is offered, with travel as needed and opportunities to influence client outcomes.