ServiceNow IT Operations Analytics Analyst – Onsite

Vitaver & Associates, Inc; Juno Beach (FL); On-site; USD 85,000 - 110,000; Part time

Job summary

Vitaver & Associates, Inc. seeks an IT Operations Analyst to work onsite in Juno Beach, FL, focusing on ServiceNow analytics and executive reporting.

The role involves building dashboards, tracking IT KPIs, and delivering leadership-ready insights to Directors and VPs. The ideal candidate has strong data storytelling skills, cross-tower synthesis experience, and the ability to translate complex metrics into clear narratives for senior leadership.

Qualifications

• Experience with data analysis, identifying trends, anomalies, gaps, and actionable insights within complex datasets.
• Experience with ServiceNow Performance Analytics and Platform Analytics, including reporting, dashboards, KPIs, indicators, and scorecards.
• Experience with tracking, validating, and interpreting IT operational performance metrics and identifying areas for follow-up.
• Experience with data storytelling, turning complex data into leadership-ready insights and presentations.
• Experience with executive-level reporting, synthesizing metrics for Director- and VP-level audiences.

Responsibilities

• Analyze IT operational data to identify trends, anomalies, gaps, and actionable insights across multiple data sources.
• Build and maintain ServiceNow Performance Analytics and Platform Analytics dashboards, reports, and scorecards tracking IT operational KPIs.
• Track, validate, and interpret IT operational performance metrics, flagging areas requiring attention or follow-up.
• Create, update, and quality-check executive-level PowerPoint presentations and decks.
• Translate complex data into clear, leadership-ready insights and presentations.
• Synthesize information across multiple IT towers, teams, and data sources into a cohesive view for leadership.
• Partner with IT Operations leadership to shape reporting narratives and surface risks and opportunities.

Skills

Data analysis

ServiceNow PA/Platform Analytics

Executive reporting

PowerPoint presentations

Data storytelling

Cross-tower synthesis

IT operations metrics

Executive narrative development

Tools

ServiceNow

PowerPoint

Job description

Vitaver & Associates, Inc. seeks an IT Operations Analyst to work onsite in Juno Beach, FL, focusing on ServiceNow analytics and executive reporting.

The role involves building dashboards, tracking IT KPIs, and delivering leadership-ready insights to Directors and VPs. The ideal candidate has strong data storytelling skills, cross-tower synthesis experience, and the ability to translate complex metrics into clear narratives for senior leadership.