ServiceNow Intern - ITSM & Automation

Upbound Field Support Center Rent A Center Texas LP

United States

On-site

USD 28,000 - 36,000

Full time

40 hours ago
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Job summary

Upbound Group invites applications for a Summer Internship as a ServiceNow Developer. The program offers hands-on ITSM exposure within a large enterprise, focusing on platform administration, configuration, workflow automation, and best practices in a multi-brand environment across the United States.

You will collaborate with ServiceNow professionals, business stakeholders, and technology teams. The internship emphasizes Agile delivery, ITIL principles, and opportunities to strengthen technical,

Qualifications

  • Strong analytical, problem-solving, and troubleshooting skills.
  • Effective written and verbal communication skills.
  • Ability to learn new technologies quickly and work collaboratively in a team environment.
  • Current enrollment in or recent completion of a degree program in Computer Science, Information Technology, Information Systems, or a related field.

Responsibilities

  • Assist with ServiceNow configuration activities, form updates, and catalog maintenance.
  • Support testing efforts for platform enhancements, upgrades, and new functionality.
  • Learn to create and modify workflows, Flow Designer automations, business rules, and client scripts under supervision.
  • Assist with report and dashboard creation to support operational metrics and service delivery insights.
  • Support CMDB data quality initiatives, discovery activities, and configuration item management.
  • Participate in requirements gathering sessions and documenting business and technical specifications.
  • Assist with troubleshooting platform issues and supporting user requests.
  • Learn ServiceNow integration concepts, REST APIs, and data import processes.
  • Create and maintain process documentation, knowledge articles, and user guides.
  • Participate in Agile ceremonies, sprint planning activities, and team collaboration sessions.

Skills

Analytical skills
Problem solving
Communication skills
Teamwork

Education

CS/IT/IS degree

Tools

ServiceNow
REST APIs
Flow Designer

Job description

Upbound Group invites applications for a Summer Internship as a ServiceNow Developer. The program offers hands-on ITSM exposure within a large enterprise, focusing on platform administration, configuration, workflow automation, and best practices in a multi-brand environment across the United States.

You will collaborate with ServiceNow professionals, business stakeholders, and technology teams. The internship emphasizes Agile delivery, ITIL principles, and opportunities to strengthen technical,

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