ServiceNow Intern - ITSM & Automation

Upbound Field Support Center Rent A Center Texas LP; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Upbound Group invites applications for a Summer Internship as a ServiceNow Developer. The program offers hands-on ITSM exposure within a large enterprise, focusing on platform administration, configuration, workflow automation, and best practices in a multi-brand environment across the United States.

You will collaborate with ServiceNow professionals, business stakeholders, and technology teams. The internship emphasizes Agile delivery, ITIL principles, and opportunities to strengthen technical,

Qualifications

• Strong analytical, problem-solving, and troubleshooting skills.
• Effective written and verbal communication skills.
• Ability to learn new technologies quickly and work collaboratively in a team environment.
• Current enrollment in or recent completion of a degree program in Computer Science, Information Technology, Information Systems, or a related field.

Responsibilities

• Assist with ServiceNow configuration activities, form updates, and catalog maintenance.
• Support testing efforts for platform enhancements, upgrades, and new functionality.
• Learn to create and modify workflows, Flow Designer automations, business rules, and client scripts under supervision.
• Assist with report and dashboard creation to support operational metrics and service delivery insights.
• Support CMDB data quality initiatives, discovery activities, and configuration item management.
• Participate in requirements gathering sessions and documenting business and technical specifications.
• Assist with troubleshooting platform issues and supporting user requests.
• Learn ServiceNow integration concepts, REST APIs, and data import processes.
• Create and maintain process documentation, knowledge articles, and user guides.
• Participate in Agile ceremonies, sprint planning activities, and team collaboration sessions.

Skills

Analytical skills

Problem solving

Communication skills

Teamwork

Education

CS/IT/IS degree

Tools

ServiceNow

REST APIs

Flow Designer

Job description

Upbound Group invites applications for a Summer Internship as a ServiceNow Developer. The program offers hands-on ITSM exposure within a large enterprise, focusing on platform administration, configuration, workflow automation, and best practices in a multi-brand environment across the United States.

You will collaborate with ServiceNow professionals, business stakeholders, and technology teams. The internship emphasizes Agile delivery, ITIL principles, and opportunities to strengthen technical,