User Experience Intern

Upbound Field Support Center Rent A Center Texas LP; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Upbound Group invites applications for a Summer Internship as a ServiceNow Developer. The program offers hands-on ITSM exposure within a large enterprise, focusing on platform administration, configuration, workflow automation, and best practices in a multi-brand environment across the United States.

You will collaborate with ServiceNow professionals, business stakeholders, and technology teams. The internship emphasizes Agile delivery, ITIL principles, and opportunities to strengthen technical,

Qualifications

• Strong analytical, problem-solving, and troubleshooting skills.
• Effective written and verbal communication skills.
• Ability to learn new technologies quickly and work collaboratively in a team environment.
• Current enrollment in or recent completion of a degree program in Computer Science, Information Technology, Information Systems, or a related field.

Responsibilities

• Assist with ServiceNow configuration activities, form updates, and catalog maintenance.
• Support testing efforts for platform enhancements, upgrades, and new functionality.
• Learn to create and modify workflows, Flow Designer automations, business rules, and client scripts under supervision.
• Assist with report and dashboard creation to support operational metrics and service delivery insights.
• Support CMDB data quality initiatives, discovery activities, and configuration item management.
• Participate in requirements gathering sessions and documenting business and technical specifications.
• Assist with troubleshooting platform issues and supporting user requests.
• Learn ServiceNow integration concepts, REST APIs, and data import processes.
• Create and maintain process documentation, knowledge articles, and user guides.
• Participate in Agile ceremonies, sprint planning activities, and team collaboration sessions.

Skills

Analytical skills

Problem solving

Communication skills

Teamwork

Education

CS/IT/IS degree

Tools

ServiceNow

REST APIs

Flow Designer

Job description

2027 Summer Internship: ServiceNow Developer

About Upbound Group, Inc: Upbound Group, Inc. (NASDAQ: UPBD), is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved consumers. The Company’s customer-facing operating units include industry-leading brands such as Acima®, Brigit™, and Rent-A-Center® that facilitate consumer transactions across a wide range of store-based and digital channels in the United States, Mexico and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

Practice Area Overview

This internship provides hands on exposure to enterprise IT Service Management (ITSM) processes and the ServiceNow platform within a large-scale business environment. Interns will gain foundational experience in platform administration, configuration, workflow automation, and industry best practices while collaborating with ServiceNow professionals, business stakeholders, and technology teams. The program also offers exposure to Agile delivery methodologies, ITIL service management principles, and opportunities to strengthen technical, analytical, documentation, and problem-solving skills in a professional enterprise setting.

Throughout the internship, potential areas of exposure include:

• Assisting with ServiceNow configuration activities, form updates, and catalog maintenance
• Supporting testing efforts for platform enhancements, upgrades, and new functionality
• Learning to create and modify workflows, Flow Designer automations, business rules, and client scripts under supervision
• Assisting with report and dashboard creation to support operational metrics and service delivery insights
• Supporting CMDB data quality initiatives, discovery activities, and configuration item management
• Participating in requirements gathering sessions and documenting business and technical specifications
• Assisting with troubleshooting platform issues and supporting user requests
• Learning ServiceNow integration concepts, REST APIs, and data import processes
• Creating and maintaining process documentation, knowledge articles, and user guides
• Participating in Agile ceremonies, sprint planning activities, and team collaboration sessions

What We’re Looking For

• Current enrollment in or recent completion of a degree program in Computer Science, Information Technology, Information Systems, or a related field
• Interest in enterprise platforms, automation, software development, and IT operations
• Basic understanding of programming concepts; exposure to JavaScript is a plus
• Strong analytical, problem-solving, and troubleshooting skills
• Effective written and verbal communication skills
• Ability to learn new technologies quickly and work collaboratively in a team environment
• Strong attention to detail and commitment to delivering quality work
• Interest in IT Service Management (ITSM) and business process improvement
• Familiarity with Agile concepts, databases, or web technologies is beneficial but not required
• Demonstrated curiosity, initiative, and a willingness to learn from experienced professionals

Work Location

Ability to work in our corporate headquarters in Plano, Texas throughout the entire ten-week summer intern program.

Employment Eligibility

To be eligible for this opportunity, you must be authorized to work in the U.S. Upbound Group does not offer employment-based immigration sponsorship for this role, including OPT or CPT.

Compensation

Summer Interns at Upbound Group are paid hourly in accordance with usual payroll procedures. $23.00 per hour

Equal Opportunity Employer

Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws. Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.