ServiceNow Developer Intern - Flexible Schedule & Growth

RSM US LLP; Chicago (IL); On-site; USD 45,000 - 54,000; Full time

Job summary

RSM US LLP is looking for a ServiceNow Developer Intern in Chicago to join a fast‑paced, client‑facing team. You will develop and tailor ServiceNow solutions, work with cross‑functional peers, and learn core platform skills while supporting real deployments.

You will configure modules, assist with portals, perform unit testing, and document designs. This internship offers exposure to IT service management, practical coding, and an elite professional practice.

Qualifications

• Familiar with ServiceNow and the capabilities of the ServiceNow platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.

Responsibilities

• Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc.
• Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior members of the team.
• Perform unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Complete required training and obtain required certifications as assigned.
• Focus on learning core ServiceNow development skills and platform fundamentals.

Skills

ServiceNow familiarity

Troubleshooting

Agile methodologies

Attention to detail

Education

CS/IT degree pursuit

Job description

RSM US LLP is looking for a ServiceNow Developer Intern in Chicago to join a fast‑paced, client‑facing team. You will develop and tailor ServiceNow solutions, work with cross‑functional peers, and learn core platform skills while supporting real deployments.

You will configure modules, assist with portals, perform unit testing, and document designs. This internship offers exposure to IT service management, practical coding, and an elite professional practice.