ServiceNow Integration Architect

Women AI Labs; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Women AI Labs is seeking an Enterprise Integration Architect to own design, security, scalability, observability, and governance of integrations between ServiceNow and enterprise systems. You'll establish reusable patterns, drive reliability and reconciliation, and mentor teams across testing, release, and stabilization.

Key responsibilities include architecting IntegrationHub/MID Server solutions, defining authentication strategies, and designing integrations with SAP, Oracle, Workday,

Qualifications

• 8+ years of enterprise integration or software engineering experience.
• 5+ years of ServiceNow experience.
• Advanced knowledge of REST and SOAP APIs.
• Strong IntegrationHub and MID Server experience.
• Strong JavaScript skills.
• Experience with OAuth 2.0, certificates, networking, and enterprise security.
• Experience designing integrations for enterprise-scale environments.
• Strong troubleshooting and architecture capabilities.

Responsibilities

• Define enterprise ServiceNow integration architecture.
• Design REST, SOAP, API, event-driven, file-based, and middleware integrations.
• Architect IntegrationHub and IntegrationHub ETL solutions.
• Design MID Server architecture and connectivity.
• Establish reusable inbound and outbound integration patterns.
• Define authentication approaches including OAuth, certificates, API credentials, and service accounts.
• Design error handling, retries, monitoring, logging, reconciliation, and alerting.
• Define integration performance and scalability standards.
• Evaluate direct API versus middleware-based architectures.
• Establish data ownership and system-of-record decisions.
• Design integrations with SAP, Oracle, Workday, Salesforce, Microsoft, identity platforms, monitoring platforms, security tools, and procurement systems.
• Support CMDB ingestion and reconciliation patterns.
• Produce interface specifications, sequence diagrams, mappings, and technical designs.
• Perform architecture reviews and troubleshoot complex integration failures.
• Mentor developers and technical consultants.
• Support testing, release, deployment, and stabilization.

Skills

Enterprise integration

ServiceNow

REST APIs

SOAP APIs

IntegrationHub

MID Server

JavaScript

OAuth 2.0

Security principles

Troubleshooting

Tools

Kafka

MuleSoft

Boomi

Informatica

Azure integration services

AWS integration services

SAP

Oracle

Microsoft Graph

Identity and Access Management

CMDB and CSDM integrations

Job description

Own the design, security, scalability, observability, and governance of integrations between ServiceNow and enterprise systems. Establish reusable integration patterns that reduce technical debt and improve reliability, security, reconciliation, and maintainability.

What you'll do

• Define enterprise ServiceNow integration architecture
• Design REST, SOAP, API, event-driven, file-based, and middleware integrations
• Architect IntegrationHub and IntegrationHub ETL solutions
• Design MID Server architecture and connectivity
• Establish reusable inbound and outbound integration patterns
• Define authentication approaches including OAuth, certificates, API credentials, and service accounts
• Design error handling, retries, monitoring, logging, reconciliation, and alerting
• Define integration performance and scalability standards
• Evaluate direct API versus middleware-based architectures
• Establish data ownership and system-of-record decisions
• Design integrations with SAP, Oracle, Workday, Salesforce, Microsoft, identity platforms, monitoring platforms, security tools, and procurement systems
• Support CMDB ingestion and reconciliation patterns
• Produce interface specifications, sequence diagrams, mappings, and technical designs
• Perform architecture reviews and troubleshoot complex integration failures
• Mentor developers and technical consultants
• Support testing, release, deployment, and stabilization

Required qualifications

• 8+ years of enterprise integration or software engineering experience
• 5+ years of ServiceNow experience
• Advanced knowledge of REST and SOAP APIs
• Strong IntegrationHub and MID Server experience
• Strong JavaScript skills
• Experience with OAuth 2.0, certificates, networking, and enterprise security
• Experience designing integrations for enterprise-scale environments
• Strong troubleshooting and architecture capabilities

Preferred experience

• Kafka
• MuleSoft
• Boomi
• Informatica
• Azure integration services
• AWS integration services
• SAP
• Oracle
• Microsoft Graph
• Identity and Access Management
• CMDB and CSDM integrations

Preferred certifications

• ServiceNow CSA
• ServiceNow CAD
• Relevant CIS certifications
• CTA preferred
• Cloud or integration architecture certifications advantageous