ServiceNow Implementation Specialist – UAT & Training

A-Line Staffing Solutions LLC; Florida; Remote; USD 39,000 - 48,000; Part time

Job summary

A-Line Staffing Solutions is seeking a ServiceNow Implementation Specialist - UAT & Training for a fully remote, project-based engagement. The role focuses on UAT, training materials, documentation, and go-live readiness, with a $30.69 per hour pay rate and a November 9, 2026 - March 26, 2027 contract window.

The ideal candidate has at least 2 years' ServiceNow admin/config experience, strong training skills, and the ability to coordinate with business users and IT teams while maintaining clear

Qualifications

• Minimum 2 years of ServiceNow administration, configuration, or implementation support experience.
• Hands-on experience with ServiceNow user and group management, forms, workflows, and service catalogs.
• Experience creating and executing UAT test scripts, documenting defects, and validating fixes.
• Experience supporting system implementations through testing and production deployment.
• Experience developing training materials, user guides, or job aids.
• Strong communication, organization, problem-solving, and attention-to-detail skills.
• High school diploma or GED.
• Availability to work Monday through Friday, 8:30 AM-5:00 PM Eastern Time.
• Reliable high-speed internet suitable for remote work.

Responsibilities

• User Acceptance Testing (UAT): Develop test plans, scenarios, and scripts; coordinate testing with business users; document defects; and track issues through resolution and retesting.
• Training & Documentation: Create user guides, job aids, quick-reference materials, and administrator documentation. Deliver virtual training and explain technical processes to nontechnical audiences.
• Implementation Coordination: Track project tasks, milestones, and status updates. Maintain requirements documentation, test results, decision logs, and release notes.
• ServiceNow Administration: Support user and group management, form validation, workflow testing, service catalog testing, and basic configuration activities.
• Go-Live Support: Assist with change management, launch readiness, troubleshooting, and post-launch hypercare support.
• Stakeholder Collaboration: Work with technical teams, business users, developers, and process owners to resolve issues and support a successful rollout.

Skills

ServiceNow administration

UAT testing

Training materials

Communication skills

Documentation

Education

High school diploma or GED

Tools

ServiceNow

Job description

ServiceNow Implementation Specialist - UAT & Training Fully Remote | $30.69 per hour | Contract: November 9, 2026 - March 26, 2027

ServiceNow Implementation Specialist - UAT & Training Summary & Responsibilities We are seeking experienced ServiceNow Implementation Specialists to support a large-scale system implementation from planning through go-live. This is a fully remote, project-based contract ideal for candidates with hands-on ServiceNow administration or configuration experience, user acceptance testing (UAT) expertise, and a background in training and implementation support. You will play a key role in ensuring the platform functions as intended, users are prepared for the transition, and implementation milestones are completed successfully.

Key Responsibilities

• User Acceptance Testing (UAT): Develop test plans, scenarios, and scripts; coordinate testing with business users; document defects; and track issues through resolution and retesting.
• Training & Documentation: Create user guides, job aids, quick-reference materials, and administrator documentation. Deliver virtual training and explain technical processes to nontechnical audiences.
• Implementation Coordination: Track project tasks, milestones, and status updates. Maintain requirements documentation, test results, decision logs, and release notes.
• ServiceNow Administration: Support user and group management, form validation, workflow testing, service catalog testing, and basic configuration activities.
• Go-Live Support: Assist with change management, launch readiness, troubleshooting, and post-launch hypercare support.
• Stakeholder Collaboration: Work with technical teams, business users, developers, and process owners to resolve issues and support a successful rollout.

Qualifications & Skills Required

• Minimum 2 years of ServiceNow administration, configuration, or implementation support experience.
• Hands-on experience with ServiceNow user and group management, forms, workflows, and service catalogs.
• Experience creating and executing UAT test scripts, documenting defects, and validating fixes.
• Experience supporting system implementations through testing and production deployment.
• Experience developing training materials, user guides, or job aids.
• Strong communication, organization, problem-solving, and attention-to-detail skills.
• High school diploma or GED.
• Availability to work Monday through Friday, 8:30 AM-5:00 PM Eastern Time.
• Reliable high-speed internet suitable for remote work.

Preferred Qualifications

• HR Operations or HR Systems experience.
• Healthcare industry experience.
• Experience supporting ServiceNow implementations from planning through go-live.
• Experience delivering virtual or instructor-led training.
• Experience with go-live readiness, change management, or hypercare support.

Position Details

Pay Rate: $30.69 per hour

Location: 100% remote; no onsite visits required

Contract Dates: November 9, 2026 - March 26, 2027

Schedule: Monday-Friday, 8:30 AM-5:00 PM Eastern Time

Contract Type: Temporary, project-based assignment; not intended as a long-term role

Candidates in the Eastern or Central Time Zones are preferred, provided they can work the required Eastern Time schedule.