ServiceNow Implementation Lead - ITSM & CMDB Lead (Hybrid)

Tech Mirrors; New York (NY); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Tech Mirrors is seeking a ServiceNow Implementation Lead in New York, NY. This role entails leading the end-to-end delivery of ServiceNow implementations, focusing on ITSM and CMDB. The candidate should have over 12 years of experience, deep technical expertise in ServiceNow, and excellent stakeholder management skills.

The position offers a 3-day hybrid work schedule, with emphasis on driving platform configuration and successful adoption of ServiceNow across the enterprise.

Qualifications

• 12-13+ years of experience in IT or ServiceNow-related roles.
• Proven experience leading ServiceNow ITSM implementation projects.
• Deep expertise in ServiceNow modules and CMDB.

Responsibilities

• Lead end-to-end ServiceNow implementations including design, configuration, and deployment.
• Act as primary owner for ServiceNow delivery ensuring quality and business outcomes.
• Support platform upgrades and continuous improvement initiatives.

Skills

ServiceNow implementation

ITIL framework

Stakeholder management

Workflow configuration

Scripting

Data governance

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

ServiceNow

ITSM modules

Job description

Tech Mirrors is seeking a ServiceNow Implementation Lead in New York, NY. This role entails leading the end-to-end delivery of ServiceNow implementations, focusing on ITSM and CMDB. The candidate should have over 12 years of experience, deep technical expertise in ServiceNow, and excellent stakeholder management skills.

The position offers a 3-day hybrid work schedule, with emphasis on driving platform configuration and successful adoption of ServiceNow across the enterprise.