IT CMDB Analyst(Hybrid – Middletown PA)

CrowdPlat; Middletown Township (PA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading technology consulting firm is seeking a Configuration Management Database (CMDB) Analyst for a hybrid role in Middletown, PA. The ideal candidate will manage ServiceNow CMDB operations, ensuring data integrity and collaborating with cross-functional teams. With over 3 years of experience in ServiceNow CMDB, you will support vital operations while adhering to IT security standards. This full-time contract position offers an opportunity to work remotely with some required on-site presence.

Qualifications

• 3+ years of hands-on experience with ServiceNow CMDB, ITAM, and ITSM disciplines.
• Strong understanding of IT Asset Management principles.
• Deep knowledge of ServiceNow CMDB data models, discovery, and integrations.

Responsibilities

• Manage day-to-day ServiceNow CMDB operations.
• Ensure data accuracy and completeness.
• Collaborate with ServiceNow and Discovery teams.

Skills

ServiceNow CMDB

IT Asset Management principles

Data analysis

Communication skills

ITIL best practices

Tools

Microsoft Office Suite

ServiceNow Reporting and Dashboards

SharePoint

Teams

Job description

IT CMDB Analyst(Hybrid – Middletown PA) role at CrowdPlat

Overview

Our client is seeking a Configuration Management Database (CMDB) Analyst to support and enhance ServiceNow CMDB operations. This role is vital for maintaining accurate configuration and asset data to support strategic IT and business decisions, reduce operational risk, and optimize technology costs. The CMDB Analyst will report to the IT Asset Management (ITAM) Manager and collaborate closely with ITSM, ITAM, and ServiceNow platform teams.

Location and Duration

Location: Hybrid – Primarily remote with on-site work in Middletown, PA as required Duration: 12 months (Full-time Contract)

Responsibilities

• Own and manage day-to-day ServiceNow CMDB operations, ensuring configuration data integrity and reliability.
• Ensure data accuracy, completeness, and alignment with ITAM lifecycle and CSDM (Common Service Data Model) standards.
• Develop and apply data quality rules, reconciliation logic, and certification activities to improve CMDB reliability.
• Collaborate with ServiceNow and Discovery teams to optimize integrations and automation, minimizing data duplication.
• Generate health dashboards, reports, and metrics to demonstrate CMDB accuracy and compliance.
• Support impact analysis for incidents, changes, and service requests using CMDB insights.
• Maintain compliance with client security, data integrity, and IT standards.

Required Qualifications

• 3+ years of hands-on experience with ServiceNow CMDB, ITAM, and ITSM disciplines.
• Strong understanding of IT Asset Management principles (hardware, software, lifecycle management, contracts).
• Deep knowledge of ServiceNow CMDB data models, discovery, and integrations.
• Proficiency in data analysis and problem-solving, with a proactive approach to improving data integrity.
• Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams.
• Knowledge of ITIL and ITAM best practices.

Preferred Skills

• ServiceNow CIS-Discovery or CIS-CMDB certification.
• Experience with ServiceNow Reporting and Dashboards.
• Proficiency in Microsoft Office Suite, SharePoint, and Teams.
• Familiarity with CSDM and ITIL v4 frameworks.
• This position is primarily remote, but occasional on-site presence in Middletown, PA is required for:
• In-person interviews or stakeholder sessions.
• Planned implementations or critical system issues (with advance notice).
• Candidate must maintain professional appearance during virtual meetings and comply with clients IT standards and Acceptable Use Policy.
• A background check (ePATCH) and NDA will be required before onboarding.

Security & Compliance

• Must comply with clients IT security policies, including confidentiality, data protection, and system access controls.
• All work must adhere to secure coding and configuration guidelines (e.g., OWASP standards).
• The candidate must cooperate with the Commission in any required audits, risk assessments, or incident responses.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration and Government Relations Services