ServiceNow HR Analyst — Onsite Minneapolis (Contract)

Russell Tobin; Minneapolis (MN); On-site; USD 58,000 - 59,000; Full time

Job summary

PrideGlobal is seeking a ServiceNow Configuration Analyst for our HR Product team in Minneapolis. The role focuses on configuring HRSD modules and maintaining knowledge management, case management, and virtual agent workflows to support HR processes.

You will implement solutions, configure templates, and provide Tier 2 support while ensuring security standards and change control. A strong attention to detail and structured process follow-up are essential.

Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience.
• 2–4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and maintain ServiceNow HRSD modules using out-of-the-box functionality.
• Modify forms, fields, lists, and workflows to meet HR requirements.
• Maintain and update virtual assistant topics and categories for HR services.
• Provide Tier 2 support for ServiceNow HRSD-related issues.

Skills

ServiceNow configuration/administrat

HR Service Delivery knowledge

Education

Bachelor's degree in Information Systems or Computer Engineering, or equivalent experience

Job description

PrideGlobal is seeking a ServiceNow Configuration Analyst for our HR Product team in Minneapolis. The role focuses on configuring HRSD modules and maintaining knowledge management, case management, and virtual agent workflows to support HR processes.

You will implement solutions, configure templates, and provide Tier 2 support while ensuring security standards and change control. A strong attention to detail and structured process follow-up are essential.