System Analyst

Russell Tobin; Minneapolis (MN); On-site; USD 58,000 - 59,000; Full time

Job summary

PrideGlobal is seeking a ServiceNow Configuration Analyst for our HR Product team in Minneapolis. The role focuses on configuring HRSD modules and maintaining knowledge management, case management, and virtual agent workflows to support HR processes.

You will implement solutions, configure templates, and provide Tier 2 support while ensuring security standards and change control. A strong attention to detail and structured process follow-up are essential.

Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience.
• 2–4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent).

Responsibilities

• Configure and maintain ServiceNow HRSD modules using out-of-the-box functionality.
• Modify forms, fields, lists, and workflows to meet HR requirements.
• Maintain and update virtual assistant topics and categories for HR services.
• Provide Tier 2 support for ServiceNow HRSD-related issues.

Skills

ServiceNow configuration/administrat

HR Service Delivery knowledge

Education

Bachelor's degree in Information Systems or Computer Engineering, or equivalent experience

Job description

Our client, one of the largest commercial bank, is looking to hire a ServiceNow System Analyst in Minneapolis, MN. Role: ServiceNow System Analyst Location: Minneapolis, MN (3 days/week onsite) Duration: 6 months contract with possible extension Pay Rate: $42/hour - $42.86/hour w2

Job Description

The HR Product team is hiring a ServiceNow Configuration Analyst. This person will join an Agile team responsible for configuring and maintaining ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat. This role focuses on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes. In this position you will be responsible for configuring and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services. This position is responsible for managing templates and publishing workflows as well as supporting HR case lifecycle processes. This position is responsible for ensuring configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control. This position is responsible to partner with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.

Basic Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
• Two to four years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or equivalent certification
• Experience with HRSD-specific configurations and employee relations case management
• Strong attention to detail and ability to follow structured processes

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.