ServiceNow HRSD Configuration Analyst

Kforce Inc; Minneapolis (MN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Kforce Inc. in Minneapolis, MN is seeking a ServiceNow Configuration Analyst to join an Agile team responsible for configuring and maintaining ServiceNow HRSD modules, including Knowledge Management, Case Management, and Virtual Agent/Chat.

The role focuses on system configuration, maintenance, and enhancements for HR processes to ensure optimal functionality and user experience. The position requires a Bachelor's degree in Information Systems or Computer Engineering (or equivalent) and 2-4

Qualifications

• Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience.
• 2-4 years of experience in ServiceNow configuration or administration.
• Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)

Responsibilities

• Configuring and updating ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements and maintain and update virtual assistant topics and categories for HR services.
• Managing templates and publishing workflows as well as supporting HR case lifecycle processes.
• Ensuring configurations adhere to organizational standards and security protocols and document configuration changes and maintain conversion control.
• Partnering with HR stakeholders to understand requirements and implement solutions and provide Tier 2 support for ServiceNow HRSD-related issues.

Skills

ServiceNow configuration

HRSD modules

Agile teamwork

Tier 2 support

Education

Bachelor's degree in Information Systems or Computer Engineering

Job description

Kforce Inc. in Minneapolis, MN is seeking a ServiceNow Configuration Analyst to join an Agile team responsible for configuring and maintaining ServiceNow HRSD modules, including Knowledge Management, Case Management, and Virtual Agent/Chat.

The role focuses on system configuration, maintenance, and enhancements for HR processes to ensure optimal functionality and user experience. The position requires a Bachelor's degree in Information Systems or Computer Engineering (or equivalent) and 2-4