Senior ServiceNow Remote Functional Lead & BA

Cayuse Holdings; Lansing (MI); Remote; USD 96,000 - 110,000; Full time

Job summary

Cayuse Holdings seeks a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contractor role.

You will own the functional side of a ServiceNow engagement, define processes, assess OOB fit, and prioritise the backlog with the client’s Product Owner, using AI to accelerate delivery. You will lead backlog management, guide the development team on requirements and testing, and ensure clear communication with stakeholders who are new to ServiceNow.

Qualifications

• 8+ years in IT business analysis focusing on ITSM/HRSD.
• Experience with AI (generative or agentic) in delivery.
• Strong ability to lead backlog and stakeholder communications.

Responsibilities

• Lead process design with focus on OOB capabilities over customization.
• Collaborate with Product Owner to define and prioritise backlog.
• Manage INC and RITM backlog, own user stories and sprint plans.
• Guide dev team on requirements, config choices and testing.
• Apply AI to requirements, story writing and validation.
• Communicate clearly with client stakeholders, including novices to ServiceNow.

Skills

ITSM processes

ServiceNow ITSM/HRSD

AI experience

Agile & Scrum

Stakeholder management

Tools

Jira

ServiceNow Agile

Job description

Cayuse Holdings seeks a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote, independent contractor role.

You will own the functional side of a ServiceNow engagement, define processes, assess OOB fit, and prioritise the backlog with the client’s Product Owner, using AI to accelerate delivery. You will lead backlog management, guide the development team on requirements and testing, and ensure clear communication with stakeholders who are new to ServiceNow.