ServiceNow ESM Solutions Architect & Pre-Sales Lead

Unisys Corporation; Pennsylvania; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Comprehensive healthcare

Ongoing learning opportunities

Job summary

Unisys Corporation is looking for an ESM Technical Solutions Professional to architect and design innovative solutions aligning with client needs. You will lead client engagements, shape solutions, and ensure successful project execution within the ServiceNow and Freshworks platforms.

A strong background in pre-sales and solution architecture is essential. This role offers an excellent benefits package including unlimited PTO and a 401(k) match, supporting both professional growth and work-life balance.

Qualifications

• Strong technical understanding of the ServiceNow platform.
• Proven track record in pre‑sales, solution architecture, and business development roles.
• Excellent communication, presentation, and client engagement skills.

Responsibilities

• Shape solutions and lead client engagements.
• Support the sales cycle through technical expertise.
• Build and maintain strong client relationships.

Skills

Technical understanding of the ServiceNow platform

Pre-sales experience

Solution architecture skills

Business development

Communication skills

Client engagement

Sales methodologies (MEDDIC, Challenger, Solution Selling)

Education

ServiceNow certifications - CSA, CIS, and CTA

BMC Helix ITSM Implementation Specialist

BMC Certified Expert / Architect

Tools

ServiceNow

Freshworks

BMC Helix

Cherwell

EasyVista

Job description

Unisys Corporation is looking for an ESM Technical Solutions Professional to architect and design innovative solutions aligning with client needs. You will lead client engagements, shape solutions, and ensure successful project execution within the ServiceNow and Freshworks platforms.

A strong background in pre-sales and solution architecture is essential. This role offers an excellent benefits package including unlimited PTO and a 401(k) match, supporting both professional growth and work-life balance.