ServiceNow Enterprise Manager - AI-Driven Platform Leader

Genpact Ltd.; New York (NY); Híbrido; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

Genpact Ltd. is seeking a Manager for Enterprise Application focusing on ServiceNow in the United States. You will lead a team of ServiceNow developers and administrators, shaping strategies, standards, and integrations to keep the platform stable and secure.

The role emphasizes collaboration with diverse teams, adoption of industry best practices, and ongoing training for end users. The position requires strong ServiceNow expertise and ITIL-related certifications, with hybrid work options and

Formación

• Bachelor's degree in Computer Engineering, CS, or Information Technology.
• Master's degree in Software Engineering or related field is a plus.
• Strong ServiceNow product understanding and hands-on implementation experience.
• ITIL Foundation certification or higher is preferred.

Responsabilidades

• Lead and manage a team of ServiceNow developers and administrators.
• Develop and implement ServiceNow best practices and standards.
• Collaborate with cross-functional teams to gather requirements and design solutions.
• Oversee configuration, customization, and integration of ServiceNow modules.
• Ensure stability, performance, and security of the ServiceNow platform.
• Provide training and support to end users on ServiceNow functionality.
• Stay current on industry trends and best practices related to ServiceNow implementations.

Conocimientos

ServiceNow Discovery

ServiceNow Incident Management

ServiceNow Platform

Sales and Order Management

Educación

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Herramientas

ITIL Foundation

ITIL V3 Foundation

ServiceNow Certified Application Developer

ServiceNow Certified System Administrator (CSA)

ITILIT Infrastructure Library Certifications

Descripción del empleo

Genpact Ltd. is seeking a Manager for Enterprise Application focusing on ServiceNow in the United States. You will lead a team of ServiceNow developers and administrators, shaping strategies, standards, and integrations to keep the platform stable and secure.

The role emphasizes collaboration with diverse teams, adoption of industry best practices, and ongoing training for end users. The position requires strong ServiceNow expertise and ITIL-related certifications, with hybrid work options and