ServiceNow Enterprise Apps Lead — AI Transformation

Genpact Ltd.

United States

Remote

USD 120,000 - 180,000

Full time

7 days ago

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Job summary

Genpact Ltd. is seeking a Manager - Enterprise Application - ServiceNow to lead a team of ServiceNow developers and administrators and to architect and implement best practices for scalable solutions.

The role collaborates with cross-functional teams to gather requirements, oversee configuration, customization, and integration, and ensure platform stability, performance, and security while training end users and staying current with industry trends.

Qualifications

Bachelor's or Master's degree in a relevant field.
Strong expertise in ServiceNow modules and configurations.
Experience leading a development/administrator team.

Responsibilities

Lead and manage a team of ServiceNow developers and administrators.
Develop and implement ServiceNow best practices and standards.
Collaborate with cross-functional teams to gather requirements and design solutions.
Oversee the configuration, customization, and integration of ServiceNow modules.
Ensure the stability, performance, and security of the ServiceNow platform.
Provide training and support to end users on ServiceNow functionality.
Stay current on industry trends and best practices related to ServiceNow implementation and management.