ServiceNow Enterprise Administrator – Onsite

University of Texas at San Antonio; San Antonio (TX); On-site; USD 45,000 - 76,000; Full time

Job summary

The University of Texas at San Antonio (UTSA) seeks an Enterprise Systems Administrator to manage the ServiceNow platform for ITSM, CMDB, discovery, and catalog services. You will configure forms, workflows, and access controls, and support incidents at an enterprise level.

This on-campus role collaborates with IT teams and process owners to improve service delivery, upgrade systems, and provide analytics and dashboards for leadership.

Qualifications

• Bachelor's degree required; related experience may substitute on a one-for-one basis.
• Three years of experience administering the ServiceNow platform in an enterprise environment.
• Strong knowledge of ITSM, CMDB, Discovery, Service Catalog, and Knowledge Management.
• Ability to maintain the security and integrity of UT San Antonio per Texas EO-GA-48.

Responsibilities

• Administers and support ServiceNow platform, including user access, roles, groups, and permissions.
• Configure and maintain platform components such as forms, fields, workflows, notifications, business rules, and service catalog items.
• Create, maintain and improve workflows, forms, notifications, and business rules to streamline business processes.
• Manage upgrades, patches, update sets, and migrations across environments.
• Maintain CMDB data quality and support discovery and asset/configuration management practices.
• Schedule and perform installations, upgrades and patches and maintain them in accordance with established policies and procedures.
• Support integration with enterprise systems using MID servers and Integration Hub.
• Resolve platform incidents and requests; troubleshooting and SLAs.
• Generate and maintain performance analytics, reports, and dashboards for stakeholders.
• Collaborate with IT teams, business partners, and process owners to implement enhancements and continuous improvement initiatives.
• Enforce data privacy by ACLs and security policies.
• Document configurations, procedures, standards, and system changes to support end-users and IT teams.
• Research, develop and test additional ServiceNow applications, integrations and modules.

Skills

Verbal & Written Communication

Microsoft Office Suite

Policy Development

Disaster Recovery

Budgetary Assistance

Program Management

Strategic Planning

Education

Bachelor's Degree in a related field

Tools

ServiceNow

Job description

The University of Texas at San Antonio (UTSA) seeks an Enterprise Systems Administrator to manage the ServiceNow platform for ITSM, CMDB, discovery, and catalog services. You will configure forms, workflows, and access controls, and support incidents at an enterprise level.

This on-campus role collaborates with IT teams and process owners to improve service delivery, upgrade systems, and provide analytics and dashboards for leadership.