Enterprise Systems Administrator - Enterprise, Operations

University of Texas at San Antonio; San Antonio (TX); On-site; USD 45,000 - 76,000; Full time

Job summary

The University of Texas at San Antonio (UTSA) seeks an Enterprise Systems Administrator to manage the ServiceNow platform for ITSM, CMDB, discovery, and catalog services. You will configure forms, workflows, and access controls, and support incidents at an enterprise level.

This on-campus role collaborates with IT teams and process owners to improve service delivery, upgrade systems, and provide analytics and dashboards for leadership.

Qualifications

• Bachelor's degree required; related experience may substitute on a one-for-one basis.
• Three years of experience administering the ServiceNow platform in an enterprise environment.
• Strong knowledge of ITSM, CMDB, Discovery, Service Catalog, and Knowledge Management.
• Ability to maintain the security and integrity of UT San Antonio per Texas EO-GA-48.

Responsibilities

• Administers and support ServiceNow platform, including user access, roles, groups, and permissions.
• Configure and maintain platform components such as forms, fields, workflows, notifications, business rules, and service catalog items.
• Create, maintain and improve workflows, forms, notifications, and business rules to streamline business processes.
• Manage upgrades, patches, update sets, and migrations across environments.
• Maintain CMDB data quality and support discovery and asset/configuration management practices.
• Schedule and perform installations, upgrades and patches and maintain them in accordance with established policies and procedures.
• Support integration with enterprise systems using MID servers and Integration Hub.
• Resolve platform incidents and requests; troubleshooting and SLAs.
• Generate and maintain performance analytics, reports, and dashboards for stakeholders.
• Collaborate with IT teams, business partners, and process owners to implement enhancements and continuous improvement initiatives.
• Enforce data privacy by ACLs and security policies.
• Document configurations, procedures, standards, and system changes to support end-users and IT teams.
• Research, develop and test additional ServiceNow applications, integrations and modules.

Skills

Verbal & Written Communication

Microsoft Office Suite

Policy Development

Disaster Recovery

Budgetary Assistance

Program Management

Strategic Planning

Education

Bachelor's Degree in a related field

Tools

ServiceNow

Job description

Enterprise Systems Administrator - Enterprise, Operations &Strategy

Location: San Antonio, TX

Regular/Temporary: Regular

Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT SanAntonio) is a nationally recognized, top-tier public researchuniversity that unites the power of higher education, biomedicaldiscovery and healthcare within one visionary institution. As thethird-largest research university in Texas and a CarnegieR1-designated institution, UT San Antonio is a model of access andexcellence — advancing knowledge, social mobility and public healthacross South Texas and beyond. UT San Antonio serves approximately42,000 students in 320 academic programs spanning science,engineering, medicine, health, liberal arts, AI, cybersecurity,business, education and more. With 17,000 faculty and staff, UT SanAntonio has also been recognized as a Top Employer in Texas byForbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram,Facebook, YouTube or LinkedIn.

Salary Range: Up to $75,500/Annualized,commensurate with education, experience, and qualifications.

Job Type: Full Time

Job Summary

Responsible for the day-to-day administration, configuration,maintenance, and support of the ServiceNow platform. This roleensures the platform operates efficiently, securely, and inalignment with business and IT service management processes. Commonresponsibilities include user and role administration, workflowconfiguration, incident and request support, CMDB maintenance,reporting, upgrades, and troubleshooting. This role will alsoinclude helping with problem resolution, and test systems forefficiency on an enterprise level.

Under supervision, responsible for the installation, testing,administration, and documentation of enterprise software. Thisposition works closely with process owners, developers, supportteams, and business stakeholders to improve service delivery andautomate operational processes.

Core Responsibilities

1. Administers and support ServiceNow platform, including useraccess, roles, groups, and permissions.
2. Configure and maintain platform components such as forms,fields, workflows, notifications, business rules, and servicecatalog items.
3. Create, maintain and improve workflows, forms, notifications,and business rules to streamline business processes.
4. Manage upgrades, patches, update sets, and migrations acrossenvironments.
5. Maintain CMDB data quality and support discovery andasset/configuration management practices.
6. Schedule and perform installations, upgrades and patches andmaintain them in accordance with established policies andprocedures.
7. Support integration with enterprise systems using MID serversand Integration Hub.
8. Resolve platform incidents and requests. Troubleshootissues and research solutions while adhering to documentedservice-level agreements (SLAs).
9. Generate and maintain performance analytics, reports, anddashboards for stakeholders.
10. Collaborate with IT teams, business partners, and processowners to implement enhancements and continuous improvementinitiatives
11. Enforce data privacy by configuring Access Control Lists (ACLs)and security policies.
12. Document configurations, procedures, standards, and systemchanges to support end-users and IT teams.
13. Research, develop and test additional ServiceNow applications,integrations and modules to ensure platform integrity.
14. Assists with special projects as needed.
15. Complies with all State and University policies.
16. Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related field.
  • Related experience may be substituted for education on a oneyear-for- one year basis.
• Three years of experience administering the ServiceNow platformin an enterprise environment.
• Strong knowledge with ITSM process, CMDB, Discovery, ServiceCatalog, and Knowledge Management.
• This position may require the ability to maintain the securityand integrity of UT San Antonio and its infrastructure per TexasEO-GA-48.

Knowledge, Skills, and Abilities

• Verbal and Written Communication
• Microsoft Office Suite
• Policy Development
• Disaster Recovery
• Budgetary Assistance
• Program Management
• Strategic Planning

Working Conditions

• Office Environment

Physical Demands

• While performing the duties of this job, the employee isregularly required to sit and talk or hear. The employee isoccasionally required to stand or walk. The employee mustoccasionally lift and move up to 40 pounds.

This position will work primarily on campus.Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check.Verification of a valid driver's license and Motor Vehicle Record(MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States bytime of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative actionemployer, it is the policy of The University of Texas at SanAntonio to promote and ensure equal employment opportunity for allindividuals regardless of race, color, religion, sex, genderidentity, sexual orientation, national origin, age, disability orgenetic information, and veteran status. The University iscommitted to the Affir