ServiceNow Developer Principal

GD Information Technology, Inc.; Los Angeles (CA); Remote; USD 113,000 - 144,000; Full time

Job summary

GD Information Technology, Inc. is seeking a ServiceNow Developer Principal to own the opportunity and ensure the mission runs uninterrupted.

You will support integration and development improvements to the ServiceNow platform, expanding its impact through module expansion and automation. This role expects 5+ years of related experience, a ServiceNow Certified System Administrator, and collaboration with stakeholders to deliver enterprise IT solutions from ITIL-aligned processes within a remote

Qualifications

• 5+ years of related experience.
• ServiceNow Certified System Administrator.
• Strong understanding of ITIL processes.
• Experience with IT service management workflows and platform integration.

Responsibilities

• Design and customize ITSM workflows, state models, and UI to drive maturity.
• Implement automation using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes.
• Maintain Service Catalog items, record producers, and Service Portal for self-service adoption.
• Design and build REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations.
• Collaborate with Product Owners and cross-functional teams in Agile/Scrum to translate needs into designs.

Skills

ServiceNow Platform

SDLC

ITIL concepts

Education

Technical Training, Certification(s) or Degree

Tools

ServiceNow Studio

IntegrationHub

MID Server

Application Engine

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Family: Software Engineering

Job Qualifications:

Skills: ServiceNow Platform, Software Development Life Cycle (SDLC), Software Projects

Certifications: None

Experience: 5 + years of related experience

US Citizenship Required: No

Job Description:

Own the opportunity as a ServiceNow Developer Principal and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle.

At GDIT, people are our differentiator. As a ServiceNow Developer Principal , you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Principal joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Principal will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

Candidate must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, US Citizen)

HOW A SERVICENOW DEVELOPER PRINCIPAL WILL MAKE AN IMPACT

• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times
• Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
• Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption
• Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)
• Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports
• Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls
• Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Handles other duties as assigned

WHAT YOU’LL NEED TO SUCCEED:

Education: Technical Training, Certification(s) or Degree

Required Experience: 5+ year(s) of related experience

Required Technical Skills and Abilities:

• Deep functional and technical command of Incident, Change, and Problem modules
• Demonstrated experience with CMDB architecture and scoped app development
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
• Experience with IntegrationHub and MID Server administration
• Solid understanding of ITIL processes
• Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
• Strong complex problem‑solving skills, both individually and in team settings
• Clear, authoritative communication and the ability to influence stakeholders at all levels
• Proven ability to contribute to proposals, technical documentation, and solution design
• Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups
• Demonstrated capability to guide and support team progress toward shared objectives
• Effective talent development skills, including mentoring and fostering staff growth
• Ability to drive methodology improvements and resolve process gaps
• Skill in managing customer delivery expectations and ensuring high‑quality outcomes
• Creative thinking applied to developing innovative solutions

Required Certification(s):

• ServiceNow Certified System Administrator

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start

Location: Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:

Full-flex work week to own your priorities at work and at home

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

The likely salary range for this position is $112,840 – $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Remote

Work Location: Any Location / Remote

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans