ServiceNow Engineer (HAM Specialist)

Connect Tech+Talent; Austin (TX); Hybrid; USD 85,000 - 115,000; Part time

Job summary

A technology consulting firm is seeking a highly skilled ServiceNow Engineer to join their IT Operations team in Austin, TX. This mid-senior level contract position focuses on optimizing Hardware Asset Management (HAM) capabilities within ServiceNow. The ideal candidate will have over 3 years of experience in ServiceNow, with a strong understanding of ITSM and Agile methodologies. Responsibilities include platform development, team collaboration, and providing troubleshooting support. This role is hybrid, with three days onsite per week.

Qualifications

• 3+ years of professional experience as a ServiceNow Engineer or Developer.
• Proficiency in ServiceNow ITSM and CMDB.
• Excellent verbal and written communication skills.

Responsibilities

• Quickly ramp up on existing project workflows and architecture.
• Lead or assist in the implementation of the ServiceNow HAM module.
• Design, develop, and maintain ServiceNow applications.

Skills

ServiceNow ITSM

Agile methodologies

Communication skills

Tools

ServiceNow

Job description

Location: Austin, TX (Hybrid – 3 days onsite)

Position Overview: We are seeking a highly skilled and adaptable ServiceNow Engineer to join our dynamic IT Operations team. This role is critical for a high-priority project currently in mid-flight. The ideal candidate will possess deep technical expertise in the ServiceNow platform and be capable of hitting the ground running to support ongoing development and implementation efforts.

A significant focus of this role will be supporting and enhancing our Hardware Asset Management (HAM) capabilities. While broad ServiceNow experience is required, specific experience with the HAM module is a major differentiator.

Key Responsibilities

• Rapid Integration: Quickly ramp up on existing project workflows, architecture, and team processes to contribute effectively within the first two weeks.
• HAM Module Optimization: Lead or assist in the implementation, configuration, and optimization of the ServiceNow Hardware Asset Management (HAM) module.
• Platform Development: Design, develop, and maintain ServiceNow applications, including UI Policies, Business Rules, Client Scripts, and Workflows.
• Integration Support: Develop and manage integrations between ServiceNow and other enterprise systems (e.g., discovery tools, procurement systems).
• Team Collaboration: Work closely with stakeholders, project managers, and fellow engineers in an Agile environment to deliver high-quality solutions.
• Troubleshooting & Support: Provide Tier 3 support for complex platform issues, specifically related to Asset Management and core ITSM functions.
• Documentation: Maintain technical documentation, including design specifications, test plans, and user guides.

Required Qualifications

• Experience: 3+ years of professional experience as a ServiceNow Engineer or Developer.
• Platform Knowledge: Proficiency in ServiceNow ITSM (Incident, Change, Problem, Knowledge) and CMDB.
• Agile Mindset: Proven ability to work in a fast-paced, iterative environment with changing priorities.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Major Plus (Preferred Qualifications)

• HAM Expertise: Hands-on experience with the ServiceNow Hardware Asset Management (HAM) Professional module, including asset lifecycle management, hardware normalization, and mobile scanning.
• Certifications: Certified ServiceNow Application Developer or Certified Implementation Specialist (CIS) in HAM or Discovery.
• Migration Experience: Experience picking up projects mid-progress and successfully driving them to completion.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology | Industries: Software Development