ServiceNow-Driven IT Business Analyst & Process Owner

Eaton; Raleigh (NC); Hybrid; USD 113,000 - 165,000; Full time

Job summary

Eaton is seeking an IT Specialist - Business Analyst to join the Information Technology team. The role supports the Product Owner in ServiceNow projects and can reside in any North American facility, including Raleigh, NC, on a hybrid schedule.

The ideal candidate has 5+ years in business analysis and 3+ years with ServiceNow, with strong data modeling and stakeholder engagement skills to drive process improvements and enable successful outcomes.

Qualifications

• Bachelor’s degree required.
• Five+ years in business analysis or related tech projects.
• Three+ years of experience with ServiceNow.

Responsibilities

• Understand business outcomes and articulate vision to IT teams.
• Decompose epics into features and user stories; prioritize backlog.
• Estimate epics, features, and user stories; define ready criteria (DoR).
• Ensure user stories and solutions are tested; verify results.
• Collaborate with stakeholders to identify, understand, and implement solutions.

Skills

Business analysis

ServiceNow

Stakeholder communication

Requirements gathering

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Eaton is seeking an IT Specialist - Business Analyst to join the Information Technology team. The role supports the Product Owner in ServiceNow projects and can reside in any North American facility, including Raleigh, NC, on a hybrid schedule.

The ideal candidate has 5+ years in business analysis and 3+ years with ServiceNow, with strong data modeling and stakeholder engagement skills to drive process improvements and enable successful outcomes.