ServiceNow Discovery Architect (Hybrid)

System One; Knoxville (TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

System One is seeking a hands-on ServiceNow Discovery Developer to design, customize, and support discovery patterns and CMDB data ingestion for a large enterprise. The role emphasizes deep discovery capabilities, data quality, and cross-team collaboration across infrastructure, network, server, cloud, and asset management functions.

The ideal candidate will troubleshoot complex Discovery and CMDB issues, implement patterns and connectors, and help maintain stability of the Discovery/CMDB

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong hands-on ServiceNow Discovery experience.
• Experience developing and customizing Discovery Patterns.
• Strong ServiceNow CMDB experience.

Responsibilities

• Develop and customize ServiceNow Discovery Patterns.
• Configure and support Service Graph Connectors and other CMDB data-ingestion mechanisms.
• Discover and onboard on-premises infrastructure, servers, network technologies, cloud resources, hardware, and software.
• Troubleshoot Discovery failures, incomplete identification, pattern errors, connector issues, credential issues, and connectivity problems.
• Investigate duplicate, inaccurate, or incomplete Configuration Items.
• Validate discovered Configuration Items and CI relationships.
• Improve CMDB data quality, accuracy, and completeness.
• Support hardware and software asset data and related IT Asset Management processes.
• Customize ServiceNow functionality based on enterprise requirements.
• Work closely with infrastructure, network, server, cloud, asset management, and operations teams.
• Support the operational stability of the ServiceNow Discovery and CMDB environment.
• Use AI-assisted development tools where appropriate to support development and troubleshooting.

Skills

ServiceNow development

ServiceNow Discovery

Discovery Patterns

CMDB data quality

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Service Graph Connectors

CMDB data ingestion methods

Job description

System One is seeking a hands-on ServiceNow Discovery Developer to design, customize, and support discovery patterns and CMDB data ingestion for a large enterprise. The role emphasizes deep discovery capabilities, data quality, and cross-team collaboration across infrastructure, network, server, cloud, and asset management functions.

The ideal candidate will troubleshoot complex Discovery and CMDB issues, implement patterns and connectors, and help maintain stability of the Discovery/CMDB