ServiceNow Discovery & CMDB Specialist

CHS Corporate; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CHS Corporate is seeking a dedicated ServiceNow Discovery Analyst to strengthen CMDB accuracy and IT service visibility across our enterprise. You will configure ServiceNow Discovery, manage CI data, and ensure alignment with the Common Service Data Model (CSDM) to deliver trusted, actionable information for operations and governance.

This role collaborates with ServiceNow architects and infrastructure teams to optimize CMDB structures, reconciliation rules, and discovery schedules, while

Qualifications

• 3+ years hands-on ServiceNow development including CMDB and Discovery.
• Experience configuring MID Servers and credential management.
• Strong knowledge of CMDB data model, CSDM, and CI lifecycle.
• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Glide).
• Understanding of networking and virtualization concepts.

Responsibilities

• Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management.
• Manage and optimize CMDB class structures, CI relationships, and reconciliation rules.
• Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM).
• Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns.
• Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data.
• Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs.
• Assist with Service Mapping and infrastructure dependency modeling as needed.
• Participate in audits, compliance reviews, and service lifecycle management processes.
• Support CMDB-related KPIs and dashboard development.

Skills

ServiceNow Discovery

CMDB

MID Server

CI Data Management

CSDM

Tools

Integration Hub

REST API

SOAP API

Glide Scripting

Job description

CHS Corporate is seeking a dedicated ServiceNow Discovery Analyst to strengthen CMDB accuracy and IT service visibility across our enterprise. You will configure ServiceNow Discovery, manage CI data, and ensure alignment with the Common Service Data Model (CSDM) to deliver trusted, actionable information for operations and governance.

This role collaborates with ServiceNow architects and infrastructure teams to optimize CMDB structures, reconciliation rules, and discovery schedules, while