ServiceNow Developer – TS/SCI Clearance

RCT-Systems; Chantilly (VA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive benefits: medical, dental,

Immediate 401k vesting

Generous PTO and flexible schedules

$500 annual technology allowance

Job summary

RCT Systems seeks an experienced ServiceNow Software Developer to support a government sponsor’s IT and human capital management initiatives. You will design, develop, and maintain ServiceNow applications that streamline IT support and modernize web-based systems.

Responsibilities include implementing enhancements, ensuring accessibility, documenting architectures, and supporting Tier 1–3 service management within an Agile framework.

Qualifications

• Demonstrated experience developing ServiceNow applications.
• Experience with Agile software development and Jira.
• Knowledge of accessibility standards and industry best practices.
• Experience analyzing and documenting web applications, databases, web services, and APIs.
• Experience generating reports from web-based databases.
• Hands-on experience with version control tools such as GitHub or Subversion.
• Experience managing Tier 1, Tier 2, and Tier 3 support using service management systems.
• Experience developing IT support documentation and technical procedures.
• Experience supporting compliance or performance management applications.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Design, develop, test, maintain, and document ServiceNow applications and integrations using Agile methodologies.
• Implement application enhancements, security requirements, and industry best practices, including accessibility standards.
• Analyze and document application architectures, databases, APIs, and system interfaces.
• Develop and maintain code supporting databases and cloud-based services.
• Conduct unit, functional, and user acceptance testing.
• Support Tier 1, Tier 2, and Tier 3 service management processes.
• Create and maintain technical documentation, including SOPs, workflows, knowledge base articles, architectural diagrams, security plans, and deployment checklists.
• Collaborate with stakeholders to improve user experience, reduce operational costs, and increase software quality and delivery speed.
• Follow established documentation, version control, and security compliance procedures.

Skills

ServiceNow development

Agile/Jira

Accessibility standards

APIs & databases

Reports from databases

Version control (GitHub/Subversion)

Tier 1-3 support

IT documentation

TS/SCI clearance with Polygraph

Tools

Jira

GitHub

Subversion

Tableau

Job description

RCT Systems seeks an experienced ServiceNow Software Developer to support a government sponsor’s IT and human capital management initiatives. You will design, develop, and maintain ServiceNow applications that streamline IT support and modernize web-based systems.

Responsibilities include implementing enhancements, ensuring accessibility, documenting architectures, and supporting Tier 1–3 service management within an Agile framework.