Senior ServiceNow Developer — Government IT & ITSM Expert

Rct Systems, Inc.; Chantilly (VA); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401k vesting

Generous PTO

Technology allowance

Job summary

RCT Systems, Inc. seeks an experienced ServiceNow Software Developer to support a government sponsor’s IT and human capital management initiatives. You will design, develop, enhance, and maintain ServiceNow applications to improve business processes and IT support.

The role requires implementing enhancements, documenting architectures, and developing code for databases and cloud services. Collaboration with stakeholders aims to improve user experience while ensuring security compliance.

Qualifications

• Demonstrated experience developing ServiceNow applications.
• Experience with Agile software development and Jira.
• Knowledge of accessibility standards and industry best practices.
• Experience analyzing and documenting web applications, databases, web services, and APIs.
• Experience generating reports from web-based databases.
• Hands-on experience with version control tools such as GitHub or Subversion.
• Experience managing Tier 1, 2, and 3 support using service management systems.
• Experience developing IT support documentation and technical procedures.
• Active TS/SCI clearance with Polygraph.

Responsibilities

• Design, develop, test, maintain, and document ServiceNow applications and integrations using Agile methodologies.
• Implement application enhancements, security requirements, and industry best practices, including accessibility standards.
• Analyze and document application architectures, databases, APIs, and system interfaces.
• Develop and maintain code supporting databases and cloud-based services.
• Conduct unit, functional, and user acceptance testing.
• Support Tier 1, Tier 2, and Tier 3 service management processes.
• Create and maintain technical documentation, including SOPs, workflows, knowledge base articles, architectural diagrams, security plans, and deployment checklists.
• Collaborate with stakeholders to improve user experience, reduce operational costs, and increase software quality and delivery speed.
• Follow established documentation, version control, and security compliance procedures.

Skills

ServiceNow development

Agile methodologies

Jira

HTML5

CSS

XML

JavaScript

Tableau

WCAG accessibility

Reports from databases

Tools

ServiceNow

GitHub

Subversion

Tableau

Job description

RCT Systems, Inc. seeks an experienced ServiceNow Software Developer to support a government sponsor’s IT and human capital management initiatives. You will design, develop, enhance, and maintain ServiceNow applications to improve business processes and IT support.

The role requires implementing enhancements, documenting architectures, and developing code for databases and cloud services. Collaboration with stakeholders aims to improve user experience while ensuring security compliance.