ServiceNow Developer Senior – Electronic Health Records – Remote!

GD Information Technology, Inc.; Virginia; Hybrid; USD 109,000 - 147,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health plan

Paid time off

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to support the Indian Health Service Electronic Health Records Modernization program. The position focuses on configuring and extending ServiceNow ITSM/ITSM analytics, building dashboards, and integrating with external systems.

The role emphasizes collaboration with stakeholders, health IT modernization, and adherence to governance practices while operating in a fully remote setup.

Qualifications

• Bachelor’s degree (additional work experience can be used in lieu of a degree)
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Must be able to obtain a Public Trust Level 5 clearance.

Responsibilities

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request)
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Skills

Agile Software Development

ServiceNow ITSM

ServiceNow Platform

System Software Development

REST APIs

SOAP APIs

Data analysis

Communication

Education

Bachelor’s degree

Tools

PA/Reporting

Import Sets

Transform Maps

CMDB

UI Policies

Business Rules

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: SSBI (T5) Job Family: Software Engineering Job Qualifications: Skills: Agile Software Development, ServiceNow IT Service Management (ITSM), ServiceNow Platform, System Software Development Certifications: None Experience: 8 + years of related experience US Citizenship Required: No

Job Description: GDIT has been supporting the IHS mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives. You'll be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities. Our work depends on a ServiceNow Developer Senior joining our team to support the Indian Health Service (IHS) Electronic Health Records Modernization (EHRM) program. As a ServiceNow Developer Senior supporting the IHS EHRM program, you will be responsible for setting up and maintaining the ServiceNow instance for the program. This position is fully remote.

HOW A SERVICENOW DEVELOPER SENIOR WILL MAKE AN IMPACT:

• Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Customize user interfaces, forms, and workflows to align with business needs
• Script and automate processes, data imports, and report generation to enhance efficiency
• Connect ServiceNow with other systems using REST/SOAP APIs
• Perform platform health checks, upgrades, and user/role management
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s degree (additional work experience can be used in lieu of a degree)
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
• Proficiency with ServiceNow Reporting and Performance Analytics (PA)
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Good communication skills for collaborating with both technical and non-technical stakeholders
• Effective analytical, problem-solving, and debugging skills Must be able to obtain a Public Trust Level 5 clearance.
• Ability to travel up to 25% of the year, if needed.

DESIRED QUALIFICATIONS AND EXPERIENCE:

• 8+ years of relevant analyst experience.
• Experience supporting federal contract program manager.
• Experience with additional ServiceNow modules beyond ITSM and SPM.
• Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance.
• Ability to communicate and interact effectively with internal/external teams including key stakeholders and customers.
• Ability to produce high-quality documentation that contributes to the overall success of our program.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $108,979 - $147,443. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations:

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

For more information about GDIT's Privacy Policy, Privacy Policy | GDIT