ServiceNow Sr Developer

GD Information Technology, Inc.; Merrifield (VA); Hybrid; USD 108,000 - 144,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Senior ServiceNow Developer to advance our ServiceNow platform, including ITSM modules, Now Assist, and integrations. The role emphasizes design, development, and collaboration with cross-functional teams, with hybrid work in Falls Church, VA.

Must have 7+ years in ServiceNow development in ITSM, CSA or ability to obtain CSA within 90 days, and strong analytical and communication skills. US person preferred.

Qualifications

• Education: High school diploma required; AA or Bachelor’s degree preferred.
• Required Skills: 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle.
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

Artificial Intelligence (AI)

Collaboration

Development

IT Service Management (ITSM)

Prompt engineering

Now Assist

Agentic AI

Education

High school diploma

AA or Bachelor’s degree preferred

Tools

ServiceNow

Job description

Job Details

• Type of Requisition: Regular


• Clearance Level Must Currently Possess: None


• Clearance Level Must Be Able to Obtain: None


• Public Trust/Other Required: None


• Job Family: Software Engineering


• Job Qualifications: Skills: Artificial Intelligence (AI), Collaboration, Development, Development Skills, IT Service Management (ITSM)


• Certifications: None


• Experience: 3 + years of related experience


• US Citizenship Required: No

Job Description

We are seeking a highly skilled Senior ServiceNow Developer with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong development background, excellent analytical ability, and hands‑on experience with ITSM ServiceNow modules including Now Assist.

Meaningful Work and Personal Impact: As an Sr ServiceNow Developer, your work will directly contribute to the success and stability of our ServiceNow environment. In this role, you will:

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.


• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.


• Support Agile ceremonies and uphold quality assurance throughout the lifecycle.


• Adhere to and enforce ServiceNow and OneGDIT best practices.


• Support platform upgrades, patching, and deployments.


• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.


• Collaborate with Scrum Masters, Product Owners, and Developers.

What You’ll Need to Succeed

We are looking for candidates with both expertise and a passion for innovation.

Requirements

• Education: High school diploma required; AA or Bachelor’s degree preferred


• Required Skills: 3 years of experience in prompt engineering, Now Assist and agentic AI.


• 7+ years of ServiceNow development experience within ITSM environment


• Strong understanding of ServiceNow architecture, modules, and platform capabilities


• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days


• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications


• Familiarity with Agile/Scrum methodologies


• Strong analytical, troubleshooting, and debugging skills


• Excellent communication and documentation skills


• Must be a U.S. person

Location: Must be willing to work in a GDIT office a minimum of 3+ (three) days per week

Preferred Certifications

• Certified Implementation Specialist – ITSM


• Certified Application Developer – ITSM


• Advanced ITSM certifications a strong plus


• ITIL v4 Certification

About You - GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities


• Support: An internal mobility team focused on helping you achieve your career goals


• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off


• Community: Award-winning culture of innovation and a military-friendly workplace

Additional Opportunities

OWN YOUR OPPORTUNITY: Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Salary

The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Working Hours & Location

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Hybrid Work

Location: USA VA Falls Church

Additional Work Locations: USA AZ Sierra Vista, USA FL Tampa, USA LA Bossier City, USA MD Bethesda, USA NC Durham, USA TX San Antonio, USA VA Herndon

Total Rewards

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.