ServiceNow Developer SME

General Dynamics Information Technology, Inc.; United States; Remote; USD 157,000 - 213,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Full-flex work week

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME to architect, build, and customize scalable ServiceNow solutions for government projects. You’ll drive ITSM, ITOM, CMDB, HRSD, CSM, and SecOps workflows and mentor teammates.

You will translate requirements into technical specs, review code, manage integrations via REST and SOAP, and oversee deployments and tests. This role is remote within the United States and requires U.S.

Qualifications

• 10+ years of related experience in ServiceNow development and implementation.
• Expert-level proficiency in developing and customizing ServiceNow applications and ITSM modules.
• Experience with integration methods such as SOAP, REST, MID Server, and web services.
• Strong scripting skills, preferably in JavaScript, with CMDB and data management knowledge.
• Ability to analyze requirements, troubleshoot, and deliver technical solutions.
• Proven ability to communicate as a senior technical authority and mentor teammates.
• Familiarity with Agile software development lifecycle and automated testing.
• US citizenship and ability to obtain required security clearances.

Responsibilities

• Architect, build, and customize scalable ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, and SecOps.
• Develop and review JavaScript, Glide API logic, Business Rules, Client Scripts, and Flow Designer workflows.
• Build data exchanges using REST, SOAP, MID Server, and IntegrationHub; manage integrations.
• Establish development standards, perform code reviews, and mentor team members.
• Lead patching, upgrades, testing, and deployment pipelines; oversee admin tasks and support.
• Translate business requirements into technical specs and advise on platform roadmaps.
• Create reports and dashboards; participate in process improvement and postmortems.

Skills

ServiceNow

ITSM

Glide API

JavaScript

Business Rules

Client Scripts

Script Includes

Flow Designer

Architecture reviews

Mentoring

Education

Technical Training, Certification or Degree

Tools

REST API

SOAP Web Services

IntegrationHub

MID Server

Flow Designer

Job description

Job Description

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

• Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations using key modules such as key modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps
• Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows to automate processes and meet business requirements
• Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub
• Customize user interfaces, forms, and workflows to align with business needs
• Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members
• Lead platform patching, major version upgrades, testing (via Automated Test Framework), and deployment pipelines
• Oversee and guide the performance of administrative tasks, such as user and role management, system maintenance, and health checks
• Supervise and promote end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

What You’ll Need To Succeed

• Education: Technical Training, Certification(s) or Degree
• Experience: 10+ years of related experience
• Required Skills: Deep, proven expertise in developing and customizing ServiceNow applications and modules, especially ITSM
• Expert-level proficiency with integration methods like SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming them
• Expert scripting skill with at least one language – preferably JavaScript
• Deep understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Superb analytical, problem-solving, and debugging skills
• Keen understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Demonstrated ability to identify, understand, document, and create functionality aligning with customer value streams
• Proven ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers
• Effective organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board
• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots

Required Certification: ServiceNow Certified Systems Administrator

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)

US Citizenship Required

Location: Remote

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. #GDITLA

Salary Range

The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire.

The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.

Other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

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