Senior ServiceNow Architect & Tech Lead - Remote

Empyrean; Houston (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

Empyrean is seeking a Senior ServiceNow Developer to design, build, test, and maintain ServiceNow solutions across ITSM and related processes.

You will lead cross-functional work, mentor junior developers, and drive automation using Flow Designer and advanced scripting. The role emphasizes data integration, performance improvements, and scalable catalog items.

Strong collaboration and timely delivery are essential in supporting enterprise environments.

Qualifications

• Bachelor’s degree preferred but not required.
• 5+ years of experience in ServiceNow development or a related field.
• Mastery of ServiceNow scripting languages and ability to mentor junior developers.
• Advanced expertise in ServiceNow modules and integration with external systems.
• Leadership in project planning and managing complex workloads.

Responsibilities

• Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
• Integrate and manage data flow between ServiceNow and other systems.
• Implement new ITSM modules and enhance ServiceNow integrations.
• Improve ServiceNow platform reliability and performance.
• Lead efforts on catalog offerings and flows using automation tools like Flow Designer.
• Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.
• Provide testing for new applications and participate in system and integration testing.
• Assist in report configuration and maintenance for reporting.

Skills

JavaScript

ServiceNow

Data integration

ITSM

RCA

Testing

Flow Designer

Jelly scripting

Education

Bachelor’s degree preferred

Tools

Flow Designer

Service Catalog

External system integrations

Jelly UI

Job description

Empyrean is seeking a Senior ServiceNow Developer to design, build, test, and maintain ServiceNow solutions across ITSM and related processes.

You will lead cross-functional work, mentor junior developers, and drive automation using Flow Designer and advanced scripting. The role emphasizes data integration, performance improvements, and scalable catalog items.

Strong collaboration and timely delivery are essential in supporting enterprise environments.