ServiceNow Developer Principal

General Dynamics Information Technology, Inc.; Fairfax (VA); Remote; USD 119,000 - 161,000; Full time

Benefits offered by this job

Remote work

401(k) with company match

Comprehensive benefits

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer Principal to transform technology for government projects and advance your engineering career.

You will design, build, customize ITSM applications, create scripts, integrate systems, perform administrative tasks, tailor user interfaces and workflows, and provide end-user support. This remote role requires US citizenship and a ServiceNow CSA certification; competitive benefits and growth opportunities are offered.

Qualifications

• 5+ years of related experience in ServiceNow development.
• Expertise in ITSM modules like Incident, Problem, Change.
• Strong scripting skills in JavaScript.
• Experience integrating ServiceNow with REST/SOAP and other systems.

Responsibilities

• Design, build, and customize applications on the ServiceNow platform.
• Create custom scripts including Business Rules and Script Includes.
• Connect ServiceNow with other systems via REST/SOAP.
• Perform administrative tasks like user/role management and health checks.
• Design UI forms and workflows to meet business needs.
• Lead reports, dashboards, and data analysis products.

Skills

ServiceNow Dev

ITSM Expertise

REST/SOAP integration

JavaScript

CMDB & Data Mgmt

Scripting & Debugging

Job description

Req ID: RQ229370

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Family: Software Engineering

Skills:

Process Improvements,ServiceNow Platform,Software Systems

Certifications:

Certified System Administrator (CSA) | ServiceNow - ServiceNow

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a ServiceNow Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management

• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP

• Perform administrative tasks, such as user and role management, system maintenance, and health checks

• Customize user interfaces, forms, and workflows to align with business needs

• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

• Participate in IT-related technical processes reviews, postmortems, and continual process improvement

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED

Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Developer Principal must have:

Education:

Technical Training, Certification(s) or Degree

Experience:

5+ years of related experience

Required Skills:

• Expertise in developing and customizing ServiceNow applications and modules, especially ITSM

• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them

• Strong scripting skill with at least one language – preferably JavaScript

• Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB

• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

• Effective analytical, problem-solving, and debugging skills

• Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers

• Organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board

• Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders

• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots

Required Certification:

• ServiceNow Certified Systems Administrator

Security Clearance Level:

Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)

US Citizenship Required

Location:

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:

Full-flex work week to own your priorities at work and at home

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#GDITLA

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans