ServiceNow ITAM Developer: HAM & SAM Automation

Robotic Technologies Automation; Reston (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

Robotic Technologies Automation in Reston, VA seeks a ServiceNow Developer to design, configure, and deliver ITAM, HAM, and SAM solutions across environments. You will partner with product owners, procurement, security, and IT operations to automate lifecycles, improve data accuracy, and reduce software/hardware risk and cost.

The ideal candidate has 3+ years on ServiceNow, HAM Pro and SAM Pro experience, strong ITSM/ITAM background, and excellent communication with technical and non-technical

Qualifications

• 3+ years of experience building on the ServiceNow platform.
• Hands-on HAM Pro experience (stockrooms, workflows, lifecycle states, asset audits).
• Experience with licensing models (per device/user, SaaS, Oracle, Microsoft).
• Familiarity with asset financials, depreciation, contracts, vendors, and procurement flows.
• Strong troubleshooting, performance tuning, and root-cause analysis.

Responsibilities

• Design, configure, and develop on the ServiceNow platform for ITAM, HAM, and SAM.
• Implement data models, discovery, normalization, and lifecycle workflows.
• Build and maintain integrations to CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance.
• Configure HAM Pro with stockrooms, models, asset states, and full lifecycle processes.
• Configure SAM Pro with software models, normalization, publisher packs, contracts, and compliance positions.
• Develop client/server scripts, UI policies/actions, Flow Designer flows, and scheduled jobs.
• Tune discovery and SAM normalization/publisher packs; refine reconciliation rules.
• Configure CMDB relationships, class models, and data quality controls.

Skills

ServiceNow

HAM Pro

SAM Pro

ITSM

APIs/Integrations

Communication

Tools

CMDB

SCCM/Intune

Jamf

Azure AD

HR systems

Procurement systems

Job description

Robotic Technologies Automation in Reston, VA seeks a ServiceNow Developer to design, configure, and deliver ITAM, HAM, and SAM solutions across environments. You will partner with product owners, procurement, security, and IT operations to automate lifecycles, improve data accuracy, and reduce software/hardware risk and cost.

The ideal candidate has 3+ years on ServiceNow, HAM Pro and SAM Pro experience, strong ITSM/ITAM background, and excellent communication with technical and non-technical