Senior ServiceNow ITAM Specialist - HAM & SAM

Brightgrove Ltd.; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

IT community

Knowledge sharing

Recovery time

Events

Volunteer community

Job summary

Brightgrove Ltd. in the United States is seeking a Senior ServiceNow ITAM Technical Consultant to lead HAM/SAM implementations and optimisations. You will design and configure ITAM solutions, align CMDB/CSDM, and drive data quality with Discovery and MID Servers.

You will collaborate with stakeholders, lead workshops, provide technical guidance, and support end-to-end deployments, testing, and enhancements of the ServiceNow platform.

Qualifications

• Hands-on HAM and SAM experience on ServiceNow.
• Certified in CIS-HAM, CIS-SAM, CIS-Discovery and CSA where applicable.
• Experience with CMDB, Discovery, scripting, integrations and ServiceNow configuration.
• Strong communication and stakeholder engagement skills.
• Familiarity with Agile methods and ITIL practices.

Responsibilities

• Design, configure and implement ServiceNow ITAM across HAM and SAM.
• Support asset lifecycle management, CMDB/CSDM alignment and data quality.
• Configure workflows, business rules, integrations and custom apps.
• Work with ServiceNow Discovery and MID Servers to improve visibility and data accuracy.
• Utilise Flow Designer, IntegrationHub and REST/SOAP integrations.
• Troubleshoot platform issues and deliver solutions aligned with business needs.
• Collaborate with stakeholders, lead workshops and provide technical guidance and training.
• Support full-cycle implementations, testing and platform enhancements.

Skills

Strong communication

Stakeholder engagement

Agile delivery

ITIL practices

Tools

CMDB

Discovery

Scripting

Integrations

Flow Designer

IntegrationHub

REST/SOAP

MID Server

Job description

Brightgrove Ltd. in the United States is seeking a Senior ServiceNow ITAM Technical Consultant to lead HAM/SAM implementations and optimisations. You will design and configure ITAM solutions, align CMDB/CSDM, and drive data quality with Discovery and MID Servers.

You will collaborate with stakeholders, lead workshops, provide technical guidance, and support end-to-end deployments, testing, and enhancements of the ServiceNow platform.