ServiceNow Developer Intern: Shape Custom Workflows

RSM; Chicago (IL); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Competitive benefits

Job summary

RSM is seeking a ServiceNow Developer Intern to contribute to the development and implementation of ServiceNow solutions for clients. The role emphasizes learning core development skills, platform fundamentals, and hands-on collaboration with cross-functional teams to tailor the ServiceNow platform to client needs.

The ideal candidate is a detailed problem solver with interest in how technology and AI can automate work.

Qualifications

• Familiar with ServiceNow and the capabilities of the ServiceNow platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.
• Capable and reliable in meeting tight schedules and deadlines with high attention to detail.

Responsibilities

• Configure and customize ServiceNow modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc.
• Assist in creating and modifying Service Portal pages and Workspaces with supervision from senior team members.
• Perform unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for ServiceNow applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Complete required training and obtain required certifications as assigned.
• Focus on learning core ServiceNow development skills and platform fundamentals.

Skills

ServiceNow

Troubleshooting

Agile methodologies

Detail-oriented

Education

BA/BS in CS/IT/ISM or related

Tools

ServiceNow

ITIL Foundation v4

ServiceNow CSA

Job description

RSM is seeking a ServiceNow Developer Intern to contribute to the development and implementation of ServiceNow solutions for clients. The role emphasizes learning core development skills, platform fundamentals, and hands-on collaboration with cross-functional teams to tailor the ServiceNow platform to client needs.

The ideal candidate is a detailed problem solver with interest in how technology and AI can automate work.