ServiceNow Developer – AI-Driven ITSM & Automation (On‑Site)

Gensler; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Wellness program

401k

Profit sharing

Employee stock ownership

Bonuses

Job summary

Gensler is seeking a ServiceNow Developer to join a hybrid, on‑site team in Los Angeles. The role focuses on building, enhancing, and operating ServiceNow ITSM capabilities, driving process improvements and delivering integrated solutions for a scalable enterprise IT service platform.

You will own configuration, scripting, and automation tasks, collaborate with cross‑functional teams, and help implement AI features within ServiceNow while ensuring governance and security alignment.

Qualifications

• Bachelor’s degree in computer science (or similar) plus 3+ years IT experience
• 2+ years of ServiceNow System Administration with CSA certification; CAD is a plus
• ITIL v3 or v4 Foundations certification or demonstrated understanding of the foundation ITIL framework
• Strong scripting: PowerShell, HTML, JavaScript, JSON, CSS; REST API building; third‑party integration
• Experience in an Agile SDLC environment
• Location-based salary cues: Oakland: $100k−$110k; Los Angeles: $85k−$95k; Dallas: $80k−$85k

Responsibilities

• Maintain, update, and enhance the ServiceNow ITSM environment (incident, request, problem, change, knowledge, service catalog, self‑service)
• Manage ServiceNow environment, enhancements, incidents; connect front‑end and back‑end systems; create reports and dashboards
• Perform integration and support of operational services; update and maintain scalable ServiceNow components
• Assess new releases and guide adoption of new features; monitor health and compliance using in‑platform tools
• Adhere to IT governance and security policies; ensure licensing compliance
• Lead discussions on process changes; present findings and metrics to business partners
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, ACLs
• Configure notifications, UI pages, UI Macros, Script Includes, Formatters
• Lead AI implementation for ServiceNow; develop custom ServiceNow applications to automate processes

Skills

ServiceNow Administration

JavaScript

REST API

PowerShell

Education

Bachelor’s degree in Computer Science

Associate degree + 5 years IT experience

Tools

CSA Certification

CAD Certification

Job description

Gensler is seeking a ServiceNow Developer to join a hybrid, on‑site team in Los Angeles. The role focuses on building, enhancing, and operating ServiceNow ITSM capabilities, driving process improvements and delivering integrated solutions for a scalable enterprise IT service platform.

You will own configuration, scripting, and automation tasks, collaborate with cross‑functional teams, and help implement AI features within ServiceNow while ensuring governance and security alignment.